MEDICAL ASSISTANT/FRONT DESK RECEPTIONIST*

*This position will be based 3-4 days in our Pontiac clinic and 1-2 days in our Clarkston clinic.

POSITION SUMMARY

The hybrid Medical Assistant (MA) and Front Desk Receptionist is a multifaceted and important part of our practice. The MA is responsible for compassionate patient care and customer service and will also have combined administrative duties at the front desk. This position is expected to have a hybrid role in taking vitals, conducting patient intake, updating charts and also perform scheduling duties, insurance verifications and collecting co-pays. This person will also be expected to answer phones and assist other coworkers with day to day tasks.

EDUCATION AND EXPERIENCE

• High school graduate or equivalent
• Medical assistant certificate or degree
• Knowledge of medical terminology
• Professional, courteous, pleasant and confidential manner
• Punctual and reliable
• Exceptional patient service and telephone etiquette
• Ability to communicate clearly with patients and physicians for resolutions to inquiries, concerns, problems or situations
• Ability to work in a team environment
• Basic computer skills are required with preferred knowledge of EPIC

LANGUAGE SKILLS

• Fluent in English

• Prepare patients for office visits including but not limited to: obtaining vitals and medical and medication history.
• Ability to perform laboratory skills including but not limited to: UA’s, IM/SQ injections, and the correct processing of specimens being sent out to laboratories.
• Chart preparation including obtaining medical records for patients prior to an office visit.
• Ability to triage patient phone calls and following up to completion.
• Maintain patient confidentiality – HIPAA regulations
• Obtain prior authorizations for medications and scheduled procedures.
• Assist in front desk (clerical) duties
• Maintain, clean, prepare exam rooms and clinical laboratory area.