JOB SUMMARY

Michigan Primary Care Partners is seeking a Medical Assistant to join our Phone Triage Team. This position is essential in supporting patient care by serving as the first point of contact for patients calling into the office. The triage team assists with answering patient questions, documenting symptoms and concerns, routing calls appropriately, and coordinating with providers and clinical staff to ensure timely and accurate communication. This role is ideal for a detail-oriented Medical Assistant who enjoys patient interaction, problem-solving, and contributing to a smooth workflow across the practice.

SKILLS

• Strong communication and active listening skills
• Ability to remain calm and professional during high call volumes
• Knowledge of medical terminology and basic clinical concepts
• Experience documenting accurately in an electronic health record (EHR)
• Critical thinking and problem-solving skills to assess patient needs
• Organizational skills with attention to detail
• Ability to work independently while supporting team goals
• Strong commitment to patient confidentiality and HIPAA compliance
  Join our team to make a difference in the lives of patients while advancing your career in the healthcare field. We look forward to your application!
  Job Type: Full-time
  Pay: $17.00 - $24.00 per hour
  Expected hours: 40 per week

Ability to Commute:

• Big Rapids, MI 49307 (Required)

Work Location: In perso

• Answer incoming patient calls promptly and professionally.
• Document patient symptoms, concerns, and requests accurately in the electronic health record (EHR).
• Use clinical knowledge to screen and prioritize patient concerns, escalating urgent issues to providers or clinical staff as needed.
• Schedule appointments and manage patient messages according to established protocols.
• Collaborate with providers, nurses, and other team members to ensure appropriate follow-up care.
• Provide general patient education within scope of practice (e.g., office policies, medication refills, preparation for visits).
• Maintain HIPAA compliance and protect patient confidentiality at all times.
• Support the triage team with other administrative or clinical duties as assigned.