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Medical Assistant - Phones at Family Health Medical Services, PLLC
Jamestown, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

20.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Call Support, Multitasking, Communication, HIPAA Compliance, Prior Authorizations, Medication Refills, Patient Care Coordination, Data Entry, Attention To Detail, Organizational Skills, Prioritization, Teamwork

Industry

Medical Practices

Description
Description This position can be either on-site in Jamestown, NY or hybrid remote. To be eligible for hybrid remote work, you must: - Live in New York or Pennsylvania - Be within commuting distance of Jamestown, NY - Be able to train on-site in Jamestown, NY for up to 90 days After completing the on-site training period, you may transition to mostly remote work while continuing to reside in NY or PA. We are currently seeking a Medical Assistant – Phones to join our team as a dedicated, high-volume call support specialist. This role is best suited for individuals who are comfortable spending the majority of their workday on the phone, managing a steady flow of incoming patient calls. As the primary communication hub between patients and healthcare providers, you will be responsible for answering calls continuously throughout your shift, coordinating patient needs, and ensuring timely, accurate message handling. Success in this position requires strong multitasking skills, clear and professional communication, and the ability to remain focused and efficient while handling back-to-back calls. Job Title: Medical Assistant -Phones Reports To: Operations Manager Department: Clerical Supervises: N/A Location: Hybrid remote or on-site Travel Required:
Responsibilities
This role involves serving as a high-volume call support specialist, continuously answering incoming patient calls, coordinating patient needs, and ensuring timely and accurate message handling between patients and healthcare providers. Responsibilities also include managing medication prior authorizations, obtaining reports, updating patient demographics, and communicating patient concerns to providers.