Medical Assistant at Volunteers of America of Massachusetts

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

28.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medication Management, EHR Documentation, Medication Reconciliation, Patient-Centered Care, Medication Safety, Inventory Management, Regulatory Compliance, Medication Education, Behavioral Health Support, Substance Use Disorder Support, Attention To Detail, Clinical Workflows, Preventive Care, Care Coordination, Program Support, Wellness Checks

Industry

Non-profit Organizations

Description

Description The Opportunity: Medical Assistant Job Type: Full-Time, On-site Salary: $24- $28/hour What We Do || Through our powerful integrated behavioral health care model, we bring together vast resources from a diverse team of caring staff to help each client meet their personal goals. The care we provide paves the way for greater opportunity and second chances by focusing on the critical pillars towards a healthy life: behavioral health, financial stability, and safe housing. As a Medical Assistant with VOAMASS, you’ll have a dynamic and critical role as an essential member of the VOAMASS integrated services care team and nursing team. The Medical Assistant works in close coordination with Registered Nurses, PMHNPs, the Medical Director, and program leadership. This role oversees day-to-day medication management practices across assigned residential recovery programs to ensure that individuals receive safe, effective, and person-centered medication support throughout their treatment journey. Some of your critical responsibilities: Ensure the medication room is clean, organized, secure, and stocked with necessary supplies and equipment is functioning in accordance with VOAMASS and BSAS standards. Complete medication documentation for all new and updated medications into the EHR and required forms upon admission or medication changes, and communicate updates promptly to RNs, clinicians, and integrated care team members. Complete medication sheets monthly and after medication changes. Assist residents in safely packing their medications, including preparing pill boxes for medication self-administration, for passes, appointments, or discharges, ensuring accuracy, proper labeling, and adherence to medication protocols. Support residents in contacting prescribers, attending medication management appointments, obtaining timely pharmacy refills, and understanding their medication regimen. Provide person-centered education and coaching to promote safe, consistent, and informed self-administration of medications. Observe and document self-administration by monitoring residents during medication times, document adherence, and provide education to reinforce safe practices and understanding of their medications. Conduct medication reconciliations daily to ensure correct inventories and counts, identify trends or concerns, and investigate discrepancies. Report issues to supervisors and follow up on corrective actions. Track, identify and report safety concerns related to misuse, diversion, non-adherence, medication events, or errors to appropriate staff in a timely and accurate manner. Provide program support when not on medications, assist with general program duties, including wellness checks, resident engagement, and overall program operations Complete medication discontinuation and destroy medications in compliance with VOAMASS policy and regulatory requirements. Complete other responsibilities assigned by supervisors to support integrated care, program operations, and VOAMASS's mission. The Medical Assistant role is about making a difference in the lives of the people we serve. You’ll bring the following qualifications: Candidates must have a high school diploma or equivalent and a certified Medical Assistant credential from an accredited program. A minimum of one to two years of experience in a healthcare or human services setting is preferred, particularly supporting individuals with mental health conditions, substance use disorders, dual diagnoses, or co-occurring disorders. The ideal candidate will demonstrate strong patient-centered communication skills, attention to detail, and the ability to follow structured clinical workflows, including supporting medication reconciliation, preventive care activities, and integrated care coordination. Basic proficiency with electronic health records is required Since 1934, VOAMASS has provided critical services to the residents of the Commonwealth. From pioneering early residential treatment programs in the 1960’s to leading today in the field of mental health programming, VOAMASS can be counted on to tackle our greatest challenges. For full-time employees, including our Medical Assistant, our comprehensive and generous benefits package includes: Excellent health, vision, and dental insurance with 85% of medical deductible and certain co-pays paid by employer Multiple opportunities to use pre-tax dollars to save for expenses such as health care (flexible spending account), child care, transit, and parking 403(b) retirement plan with employer match 24/7 nurse hotline for urgent health questions Employee assistance program to provide help with family concerns, stress management, legal issues, and more Employer-paid long-term disability and life insurance Pet insurance Tuition remission programs Loan forgiveness (Public Service Loan Forgiveness (PSLF) program) Generous vacation benefits, starting at three weeks and moving to four weeks after three years of employment 14 paid holidays, higher than industry average Fitness/wellness reimbursement to cover expenses such as gym membership Employee discount program on hundreds of items such as computers, cell phone plans and accessories, furniture, hotels, vacation home rentals, etc. Cash bonus, with no annual cap, for referring other qualified candidates for employment VOAMASS is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Responsibilities

This role ensures day-to-day medication management practices across residential recovery programs, coordinating closely with nurses and clinicians to guarantee safe and person-centered medication support. Key duties include maintaining medication room organization, completing detailed documentation in the EHR, assisting residents with medication packing, and providing education on self-administration.