Medical Biller - Virtual Assistant at Virtual Rockstar

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Billing, Claim Validation, Claim Follow-up, Client Support, Prior Authorizations, Payment Posting, EOB Review, Claim Appeals, Data Accuracy, Compliance, Process Driven, Attention To Detail, English Communication, System Driven Workflow, Revenue Cycle Management

Industry

Medical Practices

Description

This is a remote position. Virtual Rockstar is hiring a Medical Billing Virtual Assistant on behalf of a US-based pediatric therapy practice. This role is critical to maintaining clean claim flow, accurate billing, and strong client support. The ideal candidate has hands-on medical billing experience, is highly detail-oriented, and is comfortable working with volume-driven workflows while maintaining accuracy and compliance. This position supports both front-line billing execution and advanced billing functions, depending on experience level. About Our Client Our client is a pediatric therapy practice that provides speech and occupational therapy services. Their work centers on child-centered, neuro-affirming care and strong family partnership. They value accuracy, integrity, and clear communication and operate with a highly organized, system-driven workflow. The team emphasizes quality over volume and integrates virtual team members as full contributors through structured systems, documentation, and regular communication. Responsibilities Billing Operations (Primary Focus) Generate, send, and follow up on client invoices accurately and on schedule Perform claim validation (demographics, CPT codes, modifiers, authorizations, and payer rules) Submit primary and secondary insurance claims Conduct claim follow-ups, including: Status checks Simple corrections (missing information, minor data errors, modifier updates) Claim resubmissions when appropriate Review processed claims to ensure correct payments and proper application of deductibles and coinsurance Identify and resolve basic billing discrepancies Client Billing Support Respond to billing inquiries via email and phone Explain statements, balances, and insurance-related questions clearly and professionally Escalate complex billing issues to senior billing staff as needed Advanced Billing & Revenue Cycle Support (Experience-Dependent) Submit and track prior authorizations Post payments and reconcile accounts Process physical mail, faxes, and billing-related correspondence Review and appeal denied claims Monitor payer policies and identify reimbursement trends Prepare billing reports (weekly, monthly, or quarterly) Assist with audits, ERA/EFT enrollments, and compliance reviews Administrative & Documentation Support Maintain accurate billing records and documentation Perform data pulls and reporting as requested Follow established SOPs consistently Escalate issues appropriately rather than guessing Tools & Systems Used PracticeQ / IntakeQ Trizetto Clearinghouse Payer portals (OneHealthPort, Availity, Oregon Medicaid portal) Microsoft Excel (intermediate to advanced required) Outlook, Teams, Slack, Notion Requirements Experience Billing Associate: Minimum 3 years of medical billing experience Billing Specialist: Minimum 5 years of advanced medical billing or revenue cycle experience Experience in speech and occupational therapy billing is strongly preferred Strong understanding of CPT codes, NCCI edits, EOBs, deductibles, coinsurance, and payer rules Skills & Traits Excellent attention to detail and accuracy Strong written and verbal English communication skills Process-driven and comfortable with repetitive, volume-based workflows Confident escalating issues appropriately Reliable, organized, and consistent Technical & Work Setup (Non-Negotiable) Laptop (no desktop-only setups) with updated OS and antivirus Webcam and headset with microphone Secure, private workspace Power backup (UPS or portable power station) Dual internet setup (primary broadband + mobile hotspot backup) Ability to reconnect within 10 minutes of internet disruption Benefits Competitive salary commensurate with experience Opportunities for professional development and growth Work in a dynamic and supportive team environment Make a meaningful impact by helping to build and strengthen families across the globe

Responsibilities

The primary focus involves generating and sending invoices, performing claim validation, submitting primary and secondary insurance claims, and conducting follow-ups on claim status and corrections. Secondary duties include responding to client billing inquiries and escalating complex issues, alongside advanced revenue cycle support based on experience.