Medical Billing and Front Desk Coordinator at Cape Cod Rehab Physical Therapy and Fitness

Mashpee, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

26.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical billing, Insurance verification, EOB interpretation, Patient scheduling, Data entry, Customer service, Communication, Problem-solving, Attention to detail, Excel, Collection processes, Healthcare administration, Insurance terminology, Organizational skills

Industry

Wellness and Fitness Services

Description

Description Description We are seeking a detail-oriented and personable team member to support both our patient financial processes and front desk operations. This role plays a key part in ensuring a smooth patient experience while also supporting accurate billing, insurance coordination, and communication with our billing partners. Key Responsibilities: Patient Financial & Billing Support Review and interpret Explanation of Benefits (EOBs) and insurance responses Liaise with our external billing company to resolve claim issues, denials, and discrepancies Assist with insurance verification and pre-screening prior to patient visits Monitor outstanding balances and support collection processes in a professional manner Identify trends in billing issues and communicate with leadership to improve processes Front Desk & Patient Experience Warmly greet members, guests, and physical therapy patients Answer phone calls in a friendly, helpful, and timely manner Schedule appointments and maintain accurate patient records Collect co-payments and other patient financial responsibilities Maintain strong communication between therapists, patients, and administrative team Respond to patient concerns in a timely and professional manner Operations Maintain a clean and organized reception area Represent the company in a positive and professional manner at all times Participate in team meetings and training sessions Support awareness of programs offered by Cape Cod Rehab and affiliated fitness facilities Requirements Requirements Experience in medical billing, insurance verification, or healthcare administration preferred Ability to read and understand EOBs and insurance terminology Strong attention to detail and problem-solving skills Proficiency with computers, including Excel and data entry Excellent communication and organizational skills Friendly, professional demeanor with patients and team members Prior medical office or front desk experience preferred Schedule Monday–Friday, typically 8:00 AM – 5:00 PM Some flexibility for earlier or later shifts

Responsibilities

The role involves managing patient financial processes, including billing and insurance coordination, while also overseeing front desk operations. Responsibilities include scheduling appointments, collecting co-payments, and maintaining clear communication between patients and the clinical team.