Medical Billing Specialist | US HMO | Get a 21K Signing Bonus at ISTA Solutions Inc

Manila, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Billing, HMO Billing, Revenue Cycle Management, Accounts Receivable, HIPAA Compliance, Customer Service, Claims Resolution, Payment Negotiation, Patient Communication, English Communication

Industry

Outsourcing and Offshoring Consulting

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Account specific roles & responsibilities: Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills. Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment. Establish and negotiate payment plans with patients, based on their financial situation and organization policies. Confirm and update patient demographic and insurance information to ensure accurate billing. Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process. Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards. Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties. Job Description: Provides customer support through different communication channels (Phone, email, chat). Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services. Collaborate with colleagues and different departments to resolve complex issues Maintain accurate records on customer interactions, transaction, feedback, etc. At least 1 year BPO experience handling US Healthcare account Good Working knowledge with HMO Billing Experience in Billing for SNF (Skilled Nursing Facility) is a PLUS Excellent written and verbal English communication skills Knowledge on Revenue Cycle Management/ Accounts Receivable is a PLUS Amenable to work onsite in Buendia, Makati Willing to work night shifts What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives

Responsibilities

Manage patient billing by discussing outstanding balances, negotiating payment plans, and resolving insurance claim denials. Maintain accurate patient records and ensure all billing practices comply with healthcare regulations and HIPAA laws.