Medical Call Center Agent at HEALTHSOURCE OF OHIO

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Calls, Screening Requests, Processing Medical Service Requests, Confidentiality Adherence, Data Entry, Scheduling, Clinical Messaging, Effective Communication, Customer Service, Windows Operating System, EHR Data Entry

Industry

Hospitals and Health Care

Description

HSO Valuable Perks: * Competitive pay with eligible incentive bonuses & yearly merit increases * Structured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours * Full Health Benefits Package, Courtesy Care Benefits & HSA funds * Student Loan Forgiveness program & tuition reimbursement * Employer contribution driven retirement plan * Complimentary scrubs Do you have what it takes to be a Medical Call Center Agent: * High School Diploma or Equivalent required * Strong computer skills that include a combination of experience in a Windows Operating System, e-mail, and EHR data entry required * 1-2 years Call Center experience preferred A day in the life of a HSO Medical Call Center Agent: * Promptly answers, screens, and processes medical service requests and telephone inquiries with strict adherence to confidentiality * Facilitate optimal patient access and maximize accuracy of data entry for scheduling and clinical messaging * Ability to speak clearly in order to communicate effectively between patient and provider, provide pre-visit instructions/directions, and relay provider instructions * Responsible for professionally responding to all inquiries from callers as they relate to health services HSO provides Who We Are: HealthSource of Ohio is a not-for-profit community health center in Southwestern Ohio that provides quality, patient-centered primary and preventative care for all. Our employees are dedicated to the belief that every patient deserves to be treated with respect, dignity, and equality, irrespective of their race, religion, economic status, or ability to pay. Check out what HSO employees have to say about working for HealthSource of Ohio: I am thankful to work for a great company that treats their employees as one of their own!!! Medical Assistant/Receptionist, Mt. Orab HSO has been a breath of fresh air since the moment I arrived. I have never worked for an organization that values their employees so much! Instead of feeling replaceable, and like you are never "doing enough", I am thanked for my work often. Staff is very familiar with "upper management" and they usually know us all by name! I never dread coming to work and am proud to work for an organization that values their staff as much as their patients! Care Coordinator, Loveland Visit our social media to learn more about HSO. Physical Activity: 25-75% lift/carry, push/pull, reach overhead, climb, squat/bend/kneel, sit/stand, walk/move about HealthSource of Ohio is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran

Responsibilities

The agent will promptly answer, screen, and process medical service requests and telephone inquiries while strictly adhering to confidentiality protocols. Key duties include facilitating optimal patient access, maximizing data entry accuracy for scheduling, and professionally responding to all health service inquiries.