Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Medical Call Center & Patient Service Representative at Milwaukee Eye Care Associates
Milwaukee, Wisconsin, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Focused, Appointment Scheduling, Insurance Verification, Communication Skills, Multitasking, Organization, Call Handling, Patient Registration

Industry

Hospitals and Health Care

Description
Description Now Hiring: Full-Time Medical Call Center & Patient Service Representative Join our growing ophthalmology practice and play a key role in both our call center and front desk operations! We are looking for a reliable and customer-focused individual to join our team in a dual-role position. This person will primarily support our Call Center and be cross-trained as a Patient Service Representative (PSR) to provide coverage and support across our four metro Milwaukee clinic locations. Travel Requirement: Must be flexible and willing to travel between all four Milwaukee-area offices. Requirements Key Responsibilities: Call Center Duties: Answer and place calls using a multi-line phone system Schedule appointments and manage follow-up calls Screen, route, and transfer calls; take accurate messages Provide basic clinic and appointment information to patients Enter and update patient demographic and insurance information Work efficiently in a fast-paced, high-volume environment Patient Service Representative Duties: Greet and register patients at the front desk Verify insurance and collect co-pays Post payments and balance daily batches Assist with appointment check-in and check-out Support coverage at clinic front desks as needed Qualifications: High School diploma or equivalent required 2+ years of call center, receptionist, or customer service experience—medical setting preferred Strong appointment scheduling skills with attention to accuracy Proficient with Windows-based systems and basic office equipment Strong verbal and written communication skills Understanding of insurance verification, referrals, and authorizations is a plus Ability to multitask, stay organized, and work both independently and collaboratively Benefits: Competitive pay Full benefits package (health, dental, vision, PTO, 401k, and more) Supportive team environment Opportunities for cross-training and growth
Responsibilities
The Medical Call Center & Patient Service Representative will answer and place calls, schedule appointments, and provide clinic information. They will also greet and register patients, verify insurance, and assist with payment processing.