Medical Call Center Rep at HealthFirst Family Care Center, Inc.

Fall River, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

23.5

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Incoming Calls, Patient Issue Resolution, Demographic Information Verification, Appointment Scheduling, Appointment Cancellation, Appointment Rescheduling, Providing General Information, Customer Service, Positive Attitude, Organization, Team Collaboration, Oral Communication, Written Communication, Time Management, Handling Confidential Information

Industry

Hospitals and Health Care

Description

Description Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc. “The Heart of Our Community” provides comprehensive services including adult/pediatric medical care, health education, health assessment and screenings, gynecology, cardiology, behavioral health, substance use treatment, and adult/pediatric dental care. We are currently seeking a professional and motivated full-time Medical Call Center Rep that enjoys working with culturally diverse children and families in providing comprehensive patient care. Medical Call Center Rep Summary: The Medical Call Center Rep position is responsible for answering incoming calls utilizing Health Center policies to solve patient issues and directing calls as needed; verifies patient demographic information; schedules, cancels and reschedules patient appointments; and provides general information about HealthFirst via the telephone, including hours of operation and services provided. Schedule: Mon – Fri 8:30am – 5:00pm Rotating Saturdays 9:00am – 1:00pm Pay Range: $20.50 – $23.50 per hour* *The pay range represents HealthFirst’s good faith estimate for this role at the time of posting, in compliance with applicable laws. Final compensation will be determined based on several factors such as relevant experience, education, skills, internal equity, market conditions, and budget considerations. Candidates with less direct experience may be placed at the lower end of the range, while those with more significant or specialized experience may be considered at the higher end. Benefits: 3.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays; employer contributed health, dental, vision, life insurance, long term disability and retirement contributions; voluntary flexible spending accounts and disability/critical illness coverage; and employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits. Required Qualifications: Must have a minimum of a High School Diploma or equivalent. Must submit a CORI release form and demonstrate proof of being free from disqualifying information. Health Information, Medical Office or Medical Secretary certificate preferred. Experience working with Electronic Medical Records preferred. Experience working in a healthcare environment within reception or registration is a strong plus. Bilingual skills (English, Spanish/Portuguese) preferred. Competencies: High level of customer service and a positive approach to work with patients. Projects positive attitude about the department and the health center, and offers services to ensure positive experience. Ability to maintain an organized work area and work collaboratively as a member of a team. Must possess excellent oral and written communication skills and time management skills to effectively communicate with patients. Ability to handle confidential information in a professional manner. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Learn more about us by checking out our website and company video. HealthFirst Family Care Center, Inc. is proud to be an Equal Opportunity Employer (EOE). HealthFirst is committed to eliminating discrimination and welcomes applicants and employees of diverse backgrounds, cultures, and perspectives. HealthFirst does not discriminate against any individual on the basis of race, color, national origin, religion, sex (including pregnancy, childbirth, or related condition, transgender status, and sexual orientation), age, disability, genetic information, or any other protected characteristic.

Responsibilities

The Medical Call Center Representative is responsible for managing incoming calls according to Health Center policies to resolve patient issues and appropriately direct calls. Key duties include verifying patient demographic information, managing appointments (scheduling, canceling, rescheduling), and providing general information about the health center's operations and services.