The following are the core responsibilities of the Medical Call Handler. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Maintaining and monitoring the practice appointment system Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct serviced. Process incoming and outgoing mail when needed.
Initiating contact with and responding to, requests from patients, team members and external third parties. Process letters as requested. Photocopy documentation as required. File and store records as required.
Data entry of new and temporary registrations and relevant patient information as required. Input data into the patients healthcare records as necessary. Attaching scanned documents to patients healthcare records Manage all queries/tasks (including administrative queries) as necessary in an efficient manner. Carry out system searches as requested.
Maintain a clean. tidy effective working area always. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested

Please refer the Job description for details