Medical Center Representative at Phoebe Putney Health System

Albany, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Appointment Scheduling, Registration, Claims Management, Cash Collection, Medical Records Maintenance, Customer Service, CPT Coding, ICD-9 Coding, Organizational Skills, Communication Skills, Interpersonal Skills, Basic Computer Skills, General Clerical Skills, Mathematical Skills, Grammar and Spelling, Reading Comprehension

Industry

Hospitals and Health Care

Description

Job Number: 33800 Location: Phoebe North Campus Street Address: 2000 Palmyra Rd City, State: Albany, Georgia Zip Code: 31701 Department: PPG CENTRAL SERVICES Shift: Days Job Type: Full time Posted Date: 2026-04-10 Job Description Summary: Description: Description - External JOB SUMMARY Screens and refers all incoming calls and customers and or patients, manages customer and or patient flow, maintains current medical records, files secondary insurance, enters charges and payments, files secondary insurance, workers compensation claims, and corporate services claims, pursues collections daily, investigates patient billing inquiries, orders supplies and prepares mandatory computer generated reports. Performs business office functions within a medical clinic related to appointment scheduling, registration, claims management, cash collection, and medical records maintenance. During times of high patient volume and/or to assist with coverage, may be asked to float to other PPG clinics. GENERAL REQUIREMENTS Adheres to the hospital and departmental attendance and punctuality guidelines Performs all job responsibilities in alignment with the core values, mission and vision of the organization Performs other duties as required and completes all job functions as per departmental policies and procedures Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs) Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills. WORKING CONDITIONS General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels. May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids, or infectious organisms. May be required to change from one task to another of different nature without loss of efficiency or composure. Periods of high stress and fluctuating workloads may occur. May be scheduled as needed including overtime Qualifications - External EDUCATION REQUIREMENTS High School Diploma or GED (Required) EXPERIENCE REQUIREMENTS 1 year of medical office experience is required (Preferred) 1 year experience with CPT and ICD-9 insurance coding (Preferred) 1 year of customer service experience (Required) CERTIFICATIONS AND LICENSURES No Certifications are Required or Preferred GENERAL SKILLS Organizational Skills Communication Skills Interpersonal Skills Customer Relations Mathematical Grammar / Spelling Read / Comprehend Written Instructions Follow Verbal Instructions Basic Computer Skills General Clerical Skills Motivational skills Self-starter PHYSICAL REQUIREMENTS Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors Have good - manual dexterity and eye-hand-foot coordination Ability to perform - repetitive tasks/motion PHYSICAL DEMANDS Standing - Frequently within shift (34-66%) Walking - Frequently within shift (34-66%) Sitting - Continuously within shift (67-100%) Climbing - Occasionally within shift (1-33%) Bending/Stooping - Occasionally within shift (1-33%) Twist at waist - Occasionally within shift (1-33%) Pushing/Pulling - Occasionally within shift (1-33%) Reaching above shoulder - Occasionally within shift (1-33%) Job Description URL www.phoebehealth.com/JobDescriptions/MedicalCenterRep-88240-04-19-23.pdf All Career Site links will be transferred to new URLs on January 31st, increasing performance and enhancing security. Your application data will be saved, but any bookmarked links will need to be replaced. All candidates with active applications will receive a notification with the new link once the URLs are live. Thank you for your patience! Phoebe Putney Health System is southwest Georgia’s preferred career choice for professionals who want to improve the community’s health by joining a respected, cutting-edge team. We offer you the opportunity to collaborate with the best colleagues in a friendly, close-knit setting that feels like family. Your career at Phoebe will allow you to apply learned skills, explore new paths and advance into greater opportunities. There's more for you at Phoebe. Phoebe is simply the best, most advanced healthcare provider in the region. If you want to work in the medical field, we are the preferred choice, with the best technology, the most specialists and the area’s top talent. If you are searching for a non-clinical career that allows you to serve the community and grow, you’ll also find us ideal. We’re one of the area’s premier employers, offering a close-knit culture, outstanding benefits and many ways to develop your career.

Responsibilities

The representative manages incoming calls, patient flow, and medical records while handling billing, charges, and insurance claims. They perform essential business office functions including scheduling, registration, and collections within a medical clinic setting.