QUALIFICATIONS:

• One year practical experience in Healthcare Collections.
• High School graduate or equivalent level of training.

• Identifies delinquent account aging period and payment sources.
• Performs collection actions including contacting patient and by telephone and resubmitting claims to third party for reimbursement.
• Reviews each account via computer reports and other information sources.
• Participates with other staff to follow up on accounts until no balance or turned over for collections.
• Evaluates patient financial status and establishes payment plans when appropriate.
• Reviews accounts for possible assignment to collection agency makes recommendation to manager and prepares information for collection agency as needed.
• Documents all patient contact and insurance follow up update as necessary to ensure information is accurate.
• Maintains a high level of productivity while maintaining accuracy.
• Requests rebills as necessary.
• Identifies and resolves patient billing complaints
• Faxes attachments to Athena to include with claim when appropriate.
• Works assigned hold buckets daily.
• Attends all seminars and education programs as assigned by manager.
• Consistently demonstrates ability to organize work recognize and establish priorities and complete work without creating backlogs.