Medical Contact Center Associate I at Fortrea

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Information, Adverse Drug Reaction, Data Management, Communication Skills, Regulatory Requirements, Pharmacovigilance, Microsoft Office, Attention to Detail, Team Player, Independent Work

Industry

Biotechnology Research

Description

Summary of Responsibilities: To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc. Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc. Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up. Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources. Assume responsibility for quality of data processed. All other duties as needed or assigned. Qualifications (Minimum Required): Bachelor’s or Master’s in Pharmacy or Life Science or Medical Science or related area + 1 to 2 years of safety experience. BS/BA + 1 to 2 years of safety experience. MA/MS/PharmD + 1 to 2 years of safety experience. Associate degree + 3-4 years relevant experience** (or 2 years safety experience). Non-degree + 4-5 years relevant experience** (or 2 years safety experience) * . Fortrea may consider relevant and equivalent experience in lieu of educational requirements. *Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions. **Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance. Experience (Minimum Required): Good written and verbal communication skills. Ability to receive and manage in-bound and out-bound calls. Ability to analyze and synthesize medical information. Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines. Technical proficiency with Microsoft Office suite applications. High degree of accuracy with attention to detail. Functions as a team player. Ability to work independently with moderate supervision. Preferred Qualifications Include: Degree preferred (but not necessary) to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry. Experience in call center process is preferred. Physical Demands/Work Environment: Office Environment or remote. Learn more about our EEO & Accommodations request here. Didn’t find what you were looking for? Join our Global Talent Network to stay connected with Fortrea, drive innovation and contribute to our mission of advancing life-saving therapies for patients worldwide. Follow us and stay updated about Fortrea on LinkedIn, Facebook, X, Instagram, YouTube and Glassdoor. At Fortrea, we're all about turning the “impossible” into "I'm possible." Together, we break barriers to deliver exceptional service to our patients, fueled by a shared commitment to teamwork and excellence. Regardless of your role, we're all family, working together to achieve extraordinary results. At Fortrea, your career isn't just a job – it's a journey of making the exceptional possible, every day.

Responsibilities

The Medical Contact Center Associate I is responsible for responding to medical information queries and reporting adverse drug reactions. They will execute drug safety data management processes and support various activities as assigned.