Job Description:
Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you! Global Excel Management works with Canadian, International Insurers and prestigious brands, provides services to individuals who have purchased a travel insurance policy and need assistance on their trip or to submit a claim.
The Case Management team guides travelers around the globe through high acuity medical emergencies. As part of the Case Management team, the Medical Coordinator is responsible for medical management of medium-risk claims. This includes the prompt review, analysis and development of a case plan based on the understanding of what a clients’ travel policy covers, ensuring that medical expenses are appropriate and necessary. The Medical Coordinator will also assist with claim triage by assessing the medical risk of new claims and closing claims that do not meet case management criteria.

WHAT SKILLS AND TRAINING DO YOU NEED?

• College Diploma/University Degree in Nursing or equivalency medical training;
• Current license in good standing with the respective provincial nursing governing body;
• At least one year of clinical experience in an acute care setting an asset;
• Handle/communicate and exchange sensitive and confidential information in a professional manner;
• Excellent written and verbal communication skills with proven ability to communicate medical terms/concepts to diverse groups, including medical professionals and the general public;
• Able to handle fluctuating work volumes in a fast paced, customer focused environment;
• Able to successfully work independently and in a team;
• Proven ability to prioritize work responsibilities to achieve best possible outcomes;
• Basic understanding of travel insurance, insurance terminology and case management is an asset;
• Strong computer skills (Microsoft System including word, excel, teams, outlook).

Please refer the Job description for details