Medical Customer Service - Central Support at Norco, Inc.

Meridian, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Traffic Management, Data Entry, Communication, Problem Solving, Time Management, Active Listening, Typing, 10-Key Skills, Detail Oriented, Product Knowledge, Order Processing, Record Keeping, Multi-tasking, Prioritization, Billing Inquiries

Industry

Retail

Description

Medical Customer Service – Central Support 1303 S Silverstone Way, Meridian, ID 83642, USA Full-time Job Description Norco is currently seeking an individual to fill our Medical Customer Service – Central Support position. The Medical Customer Service Representatives on our Central Support Team is responsible for serving inbound phone traffic, and accurately process pre-qualification steps for new Intakes. Other responsibilities include, but are not limited to: * Manage large amount of inbound and outbound calls in a timely manner * Communicate with customers in a professional and enthusiastic way * Identify customers’ needs, clarify information, research every issue and provide a solution * Follow call “scripts” when handling different topics * Keep records of all customer conversations in Norco’s electronic system in a comprehensible way * Meet personal qualitative and quantitative targets * Answer billing and other customer questions or direct customer to proper billing personnel * Provide in-depth knowledge of products, placement, availability, price and use * Process customer orders and accurately input customer orders into the computer * Initiate and complete new intakes and assist in setting up new accounts where applicable * Route patient information to appropriate personnel/departments as necessary to order, deliver and bill medical products and services * Arranges necessary referral to community agencies or for those traveling, to assist in continuity of care * Adhere to all established procedures, policies and safety rules * Perform other tasks as assigned or needed Qualifications * High school graduate or equivalent * Excellent customer service skills * Strong phone and verbal communication skills along with active listening * Ability to multi-task, set priorities and manage time effectively * Excellent written communication skills * Good typing and 10-key skills * Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position * Detail oriented * Ability to work with diverse clientele * Ability to sit for extended periods of time Benefits Norco offers a competitive compensation/benefit package, including: * Employee Stock Ownership Plan (ESOP) * Health, Vision and Dental Insurance * Health Savings Account (HSA) * Medical and Dependent Care Flex Accounts (FSA) * Life Insurance provided at no cost to employee by Norco through United Heritage * Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance * Employee Tuition Reimbursement * 401(k) with Employer Matching * Employee Discount on products sold by Norco Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP). At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live. Norco, Inc is an Equal Opportunity/Affirmative Action Employer Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Norco, Inc is a Drug-Free workplace.

Responsibilities

The representative will manage a high volume of inbound and outbound calls, professionally addressing customer needs, clarifying information, and researching issues to provide solutions. Key duties also involve accurately processing pre-qualification steps for new intakes, managing customer orders, and maintaining comprehensive records of all interactions in the electronic system.