Medical Customer Service Representative at Pavago

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Bilingual, Patient support, Communication, Problem-solving, CRM systems, Slack, Zoom, Scheduling, Insurance verification, Billing, Data security, Attention to detail, Healthcare support

Industry

Staffing and Recruiting

Description

Medical Customer Service Representative (Bilingual English/Spanish, Patient Support – Remote, U.S. Hours)About the Role We’re hiring a Medical Customer Service Representative to support patients through appointments, inquiries, and service coordination in a fast-paced healthcare environment. This is a patient-facing role where you’ll handle phone, email, and chat support, ensuring every interaction is clear, accurate, and compassionate. If you’re fluent in English and Spanish, detail-oriented, and experienced in customer support or healthcare environments, this role is for you. ResponsibilitiesPatient Support & Communication Respond to patient inquiries via phone, email, and chat Provide accurate information on: Appointments and scheduling Medical services Insurance and billing inquiries Deliver a professional, empathetic, and patient-first experience Issue Resolution & Coordination Troubleshoot service or platform-related issues Coordinate with internal teams to resolve patient concerns Escalate complex cases while maintaining clear communication CRM, Documentation & Compliance Maintain accurate records in CRM systems Ensure documentation meets quality and compliance standards Follow strict patient confidentiality and data security protocols Team Collaboration & Continuous Improvement Communicate with team members to improve workflows Participate in training and development programs Adapt to new tools, processes, and patient needs Requirements Minimum 1 year of customer service experience (healthcare preferred) Fluency in English and Spanish (written and verbal) High school diploma required (Associate’s or Bachelor’s preferred) Experience using: CRM systems Communication tools (Slack, Zoom) Strong communication and problem-solving skills High attention to detail and ability to handle sensitive information Comfortable working remote during U.S. hours (LATAM-friendly) Nice to Have Experience in healthcare, patient services, or medical support Familiarity with appointment scheduling, insurance verification, or billing Experience supporting customers across phone, email, and chat channels Tools & Tech CRM systems Slack / Zoom Phone, email, and chat support tools Why Join Be part of a patient-focused healthcare support team Deliver meaningful impact through high-quality patient service Fully remote role with structured workflows Opportunity for growth and ongoing training Join a team that is actively hiring and expanding What Success Looks Like Fast and accurate response to patient inquiries High-quality, complete CRM documentation Strong patient satisfaction scores Full compliance with confidentiality and data standards Consistent reliability and attendance Apply Now If you’re a bilingual Medical Customer Service Representative who can deliver empathetic, accurate, and efficient patient support, we’d love to hear from you. Apply now and help provide a smooth, positive healthcare experience for every patient.

Responsibilities

The Medical Customer Service Representative will support patients with appointments, service coordination, and inquiries via phone, email, and chat. They are responsible for maintaining accurate CRM records while ensuring compliance with data security and patient confidentiality protocols.