Medical Customer Service Representative at Pavago

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual English/Spanish, Customer Service, Patient Coordination, Appointment Scheduling, Medical Billing, Insurance Verification, CRM Systems, HIPAA Compliance, Healthcare Communication, Issue Resolution, Patient Support, Remote Communication Tools

Industry

Staffing and Recruiting

Description

Medical Customer Service Representative (Bilingual English/Spanish) – Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours Language Requirement: Fluent English & Spanish (Written + Verbal) About the Role We’re hiring a Bilingual Medical Customer Service Representative to support patients throughout their healthcare experience by providing compassionate, accurate, and timely customer support. This role is ideal for someone who is: • Patient-focused • Empathetic • Organized • Detail-oriented • Comfortable in a fast-paced healthcare environment You’ll serve as a primary point of contact for patients across: • Phone support • Email communication • Chat support • Appointment coordination • Billing and insurance inquiries This is a fully remote healthcare customer support role with consistent hiring opportunities as the team continues to grow. What You’ll DoPatient Support & Communication • Respond to patient inquiries via: • Phone • Email • Chat • Provide clear information regarding: • Medical services • Appointment scheduling • Billing questions • Insurance-related inquiries • Deliver compassionate, patient-first customer service in every interaction • Maintain professionalism, empathy, and responsiveness throughout the patient journey Appointment Scheduling & Service Coordination • Assist patients with scheduling and rescheduling appointments • Coordinate with internal healthcare and support teams • Ensure timely follow-up and issue resolution • Escalate complex patient concerns appropriately while maintaining trust and clarity CRM Documentation & Compliance • Maintain accurate patient interaction records within the CRM • Ensure documentation is complete, organized, and compliant • Follow HIPAA, confidentiality, and healthcare data security standards • Protect patient information and maintain privacy at all times Customer Service & Issue Resolution • Troubleshoot service-related or platform-related issues • Resolve patient concerns efficiently and professionally • Support positive patient experiences across all communication channels • Adapt quickly to changing workflows, tools, and operational updates Team Collaboration & Operational Support • Communicate effectively with internal teams to improve workflow efficiency • Participate in onboarding, training, and ongoing development sessions • Contribute to process improvements and support team collaboration RequirementsExperience • Minimum 1 year of customer service experience • Healthcare, medical support, or patient services experience preferred Language Skills • Fluent English and Spanish communication skills (written and verbal) Technical Skills • Experience using: • CRM systems • Slack • Zoom • Remote communication tools • Comfortable managing multiple communication channels simultaneously Education • High school diploma required • Associate’s or Bachelor’s degree preferred Work Environment • Reliable remote work setup and stable internet connection • Ability to work aligned with LATAM/U.S. business hours Nice to Have • Experience with: • Appointment scheduling • Insurance verification • Medical billing support • Patient coordination • Experience supporting patients through: • Phone • Email • Live chat • Familiarity with healthcare compliance and confidentiality standards What a Typical Day Looks Like • Respond to patient inquiries across phone, email, and chat • Schedule appointments and assist with service-related questions • Update CRM records and maintain accurate documentation • Coordinate with internal teams to resolve patient concerns • Support patients with professionalism, empathy, and urgency • Maintain compliance and confidentiality standards throughout the day In short: you’ll help patients feel supported, informed, and cared for throughout their healthcare experience. Key Metrics (KPIs) • Response time and issue resolution efficiency • Accuracy and completeness of CRM documentation • Patient satisfaction and service quality scores • Compliance with confidentiality and security standards • Reliability, attendance, and responsiveness Why This Role Stands Out • Fully remote healthcare customer support opportunity • Consistent hiring and long-term growth potential • Strong focus on patient experience and meaningful support work • Opportunity to develop experience in: • Healthcare operations • Medical customer service • Patient coordination • Healthcare communication systems • Growth opportunities into: • Patient Success Specialist • Medical Operations Coordinator • Healthcare Support Lead Interview Process • Initial Screening Call • Interview with Pavago Recruiter • Client Interview • Offer & Onboarding Apply Now If you: • Enjoy helping people and solving problems • Communicate with empathy and professionalism • Thrive in fast-paced customer support environments • Want to grow within healthcare support and patient services This is a strong opportunity to build a long-term remote career in healthcare customer support.

Responsibilities

Provide compassionate bilingual support to patients via phone, email, and chat regarding medical services, billing, and scheduling. Maintain accurate patient records in the CRM while ensuring strict adherence to HIPAA and confidentiality standards.