ABOUT US:

Institute of Royal Aesthetic Polyclinic is a leading aesthetic polyclinic offering premium skincare, cosmetic, and wellness treatments tailored to each client’s needs. With a reputation for excellence, we combine medical expertise with personalized service in a luxurious and welcoming environment.
We are currently seeking a dynamic and customer-focused Medical Customer Care Specialist to join our front-office team. If you are passionate about beauty, skincare, and client satisfaction, we want to hear from you!

REQUIREMENTS:

• Proven experience in customer service, sales, or front desk (preferably in an aesthetic or medical clinic)
• Excellent communication and interpersonal skills (English required; Arabic or other languages are a plus)
• Strong telesales skills and persuasive communication ability
• Presentable and professional appearance
• Knowledge of skincare, aesthetic procedures, and medical terminology is highly desirable
• Experience with clinic management software
• Positive attitude, team player, and goal-oriented mindset

KEY RESPONSIBILITIES: CUSTOMER CARE DUTIES:

• Greet and welcome patients warmly at the reception and over the phone
• Handle incoming calls, WhatsApp, and online inquiries professionally
• Schedule and manage appointments using clinic software
• Assist patients with treatment details, pre- and post-care instructions
• Maintain patient confidentiality and accurate records
• Provide administrative support to medical and aesthetic staff
• Ensure excellent customer service and client satisfaction at every touchpoint

TELE SALES DUTIES:

• Follow up with potential and existing clients to promote services and packages
• Explain treatment benefits, pricing, and promotions persuasively
• Convert inquiries into appointments and successful bookings
• Maintain call logs, sales tracking, and follow-up schedules
• Achieve monthly sales targets and KPIs set by management
• Upsell and cross-sell relevant treatments and skincare products