Medical Customer Support at Teksystems Global Services LLC

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jun, 26

Salary

20.0

Posted On

15 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, System Navigation, Medical Charts, Password Resets, Troubleshooting, Web Site Support, Communication, Documentation, Organizational Skills, Attention To Detail, Responsiveness, Professionalism, Punctuality, Telephone Support, Email Support, Online Chat Support

Industry

IT Services and IT Consulting

Description

Description TEKsystems is currently looking to hire a Customer Service Representative to support one of our clients. This team will be supporting customers with a wide range of issues that include helping to navigate a new system, Medical Charts, password resets, troubleshooting web site issues and provide a high level of customer support. We are currently looking for people with the following: • Outgoing, personable candidates. • 1+ years' customer service experience (doesn't have to be in an office setting) • Someone who can have experience within medical workflows, following up, customer service, and documentation. • Intangibles: Organizational skills, Attention to Detail, Responsiveness, Deadline driven, Professionalism, punctuality, etc. Job Responsibilities • Interacts with customers via telephone, email, online chat to provide support and information on new system roll out. • Support areas like password resets, troubleshooting applications, help customers navigate web site, etc. • Ensures that appropriate actions are taken to resolve customers problems and concerns. • Maintaining a positive, empathetic, and professional attitude toward customers • Responding promptly to customer inquiries. TEKsystems is an Allegis Group company. Additional Skills & Qualifications Monday - Friday 2;30pm - 11:30pm Every 4th week there will be working the weekend with Wednesday/Monday off Experience Level Entry Level Job Type & Location This is a Contract position based out of Grand Rapids, MI. Pay and Benefits The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Grand Rapids,MI. Application Deadline This position is anticipated to close on Mar 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The representative will interact with customers via phone, email, and chat to provide support and information regarding a new system rollout, focusing on issues like password resets and application troubleshooting. They must ensure customer problems are resolved while maintaining a positive, empathetic, and professional attitude.