Medical Equipment Customer Service Supervisor at Rotech Healthcare Inc

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Supervision, Protocol Compliance, Information Intake Monitoring, Problem Resolution, Quality Control, Insurance Guidelines Knowledge, Patient Service Efficiency, Judgment, Referral Tracking, Performance Improvement, Telephone Communication, Paperwork Review, Troubleshooting, Cooperation, Staff Supervision, Communication

Industry

Hospitals and Health Care

Description

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Supervisor to join our team. In this position, you are responsible for overseeing and participating in customer service activities to maintain all Rotech protocols within Rotech’s Policy and Procedures while monitoring related information intake for patients, referral sources, and third party payers. In the State of CO, this position pays between $57,784k/yr. - $60k/yr., depending on related experience, plus bonus opportunity. Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Assists in resolving patient equipment problems Assists in securing necessary billing documents and annual oxygen orders on a regular basis Complies with all applicable company policies, procedures, and patient protocols Complies with all current government/state regulations and professional standards involving patient care and information intake Conducts quality control checks on subordinate paperwork Develops and maintains working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement Ensures courteous and efficient service is provided to patients and referrals Exercises initiative and sound judgment to obtain desired objectives of all patient services and other patient care areas Maintains tracking of referrals and open discharges Monitors held item for additional information and review Participates in Performance Improvement program to meet company and JCAHO standards Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information) Reviews paperwork for completion and accuracy as it pertains to policy Troubleshoots problems regarding orders, supplies, and insurance billing Works cooperatively with physicians, patients, office staff, and other personnel Provides direct supervision for CSR staff in the location Performs other duties as assigned Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Experience with medical equipment, preferred Experience with medical billing practices and of billing reimbursement, preferred Experience in medical field and administrative record management, preferred One year of related work experience, preferred Medical terminology, preferred Skills and Competencies Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a team Machines, Equipment and Technical Abilities Email transmission and communication Internet navigation and research Microsoft applications; Outlook, Word and Excel Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands Lift and carry office equipment at times Requires close vision to small print on computer and/or tablet and paperwork Requires contact with patients and equipment with potential exposure to contagious pathogens Requires lifting (minimum of 35 pounds) and transporting of patient equipment Requires sitting, walking, standing, talking and listening Rotech Information Benefits Generous paid time off and paid holidays Overtime pay for non-exempt positions (as applicable) Commission for Account Executives Bonus and incentive opportunities Fixed and variable car reimbursement for Area Managers and Account Executives Car, mileage, and telephone reimbursement (as applicable) Employee discount and recognition programs Employee Assistance Program (EAP) 401(k), HSA, and FSA/Dependent Care FSA Medical, prescription, dental, and vision coverage Life insurance, disability, accidental death, identity protection, and legal services Meru Health mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings Solutions programs Hepatitis B (HEPB) and TB vaccinations Make the right move—submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you’ve applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Flordia applicants - Background screening is required through the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Responsibilities

This role involves overseeing and participating in customer service activities to ensure adherence to all Rotech protocols and policies while monitoring information intake from patients, referral sources, and third-party payers. Key duties include assisting with patient equipment problems, securing necessary billing documents, conducting quality control checks, and providing direct supervision for Customer Service Representative staff.