Medical Information Associate at Cencora

, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

93610.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingualism, English Fluency, French Fluency, Verbal Communication, Written Communication, Telephone Etiquette, Active Listening, Interpersonal Skills, Organizational Skills, Attention To Detail, Problem-Solving, Writing, Presentation Skills, MS Word, MS Excel, MS PowerPoint

Industry

Hospitals and Health Care

Description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details We are looking for a dedicated and talented Medical Information Associate to join our team in Canada! This role can be based remotely from any Canadian province but please note that there is a requirement for one late shift every 10 days (9pm EST). We also ask for Fluency in English and French so please kindly state your abilities for both languages when you apply. We are happy to consider candidates with minimal experience so if you are highly motivated, bilingual and open to establishing a career in Medical Information, please apply below! Responsibilities: Respond within designated timelines, verbally or in writing in English and/or French to the patient, healthcare professional (HCP), requester, and client personnel to answer medical questions regarding assigned products based on product labeling, Frequently Asked Questions (FAQs), Standard Letters or available approved material. Enter all Medical Information requests in the designated database in English (with French verbatim as needed). Develop responses to complex inquiries based on the literature in a timely manner. Maintain and develop current Product Information, FAQs, Standard Letters, and other relevant medical information material in the designated database for assigned Products. Develop reports to provide to clients summarizing key performance indicators (KPIs) and other metrics. Generate agreed-upon reports in a timely fashion. Respond to any questions from clients in relation to these reports. Recognize, document, and forward Adverse Event (AE) / Adverse Drug Reactions (ADR) / Adverse Drug Experience (ADE), Medical Device Incident (MDI) to appropriate personnel as per procedures and within strictly defined timelines. Perform Individual Case Safety Report (ICSR) processing as per applicable Standard Operating Procedures (SOPs) and Work Instructions (WI) including but not limited to Triage, Duplicate Search, Data Entry, MedDRA codding, Narrative Writing, Medical Evaluation, Seriousness assessment, expectedness assessment, Causality assessment, Reportability Assessment, Regulatory authority submission, and follow-ups, etc. Recognize, document, and forward Product Quality Complaints (PQC) to appropriate personnel as per procedures and within strict acceptable timelines. Perform AE / ADR/ ADE / MDI / PQC reports’ reconciliation with internal and external stakeholders. Perform Literature Review as per the applicable organization’s SOP and WI Manage Mailboxes including filling emails in appropriate folders. Review and file incoming Faxes in the appropriate folder Act as a contact point for the client Work directly with internal and external stakeholders to request additional information or clarification as necessary; Assist in audit preparation. File and store all documents as per applicable SOP and WI. Other tasks assigned by the Director and/or Manager, as needed. May be required to be on standby / on-call as part of this role. Education Bachelor’s degree or equivalent degree in a healthcare-related discipline desirable Experience: Bilingual, Fluent in English and French Ability to engage well over the telephone with patients, consumers, and HCPs. Skills: Ability to communicate effectively both orally and in writing. Professional telephone etiquette; active listening and pleasant speaking Able to translate complex medical information to consumers and HCPs. Effective interpersonal, and organizational skills, and attention to details Ability to consistently meet deadlines. Ability to work effectively in a team-oriented professional environment. Excellent problem-solving skills; ability to resolve issues effectively and efficiently Excellent writing and presentation skills Knowledge with MS Word, MS Excel, MS PowerPoint, other MS Office Programs, and Adobe Pro Strong knowledge of the pharmacovigilance industry including up-to-date knowledge of Health Canada, US-FDA, and ICH’s Pharmacovigilance requirements and guidelines Familiarity with Good Documentation Practice (GDP) and Quality Management Systems (QMS) is an asset. Able to work any 8-hour shift between 7:00 AM-9:00 PM EST, if necessary Can-do attitude, with proven ability to meet strict deadlines. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time . Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Salary Range* $60,800 CAD - 93,610 CAD This posting is intended to fill an existing vacancy for our Medical Information Associate role. Affiliated Companies: Affiliated Companies: Innomar Strategies Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com

Responsibilities

Responsibilities include responding verbally or in writing to patients, healthcare professionals, and clients regarding medical questions based on approved materials, and accurately entering all requests into the designated database. The role also involves developing responses to complex inquiries, maintaining product information materials, and generating client reports.