ABOUT THE JOB

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.
This role is an exciting opportunity to contribute to a dynamic, ambitious team in Medical Affairs. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

ABOUT YOU

At Excelya, taking audacious steps is encouraged, so we’re looking for individuals who are ready to grow with us and share our values.

• Experience: avoid requiring minimum years—talent matters most to us!
• Skills: Experience Solid understanding of regulatory and compliance issues related to medical functions, strong interpersonal skills and ability to work cross-functionally.
• Education: Degree in life sciences or a healthcare-related field is required, Pharmacist is a plus.
• Languages: Proficiency in English

• Research and respond to medical inquiries received via multiple channels (phone, email, webform, live chat, postal mail) within defined timelines and quality standards.
• Accurately and thoroughly document inquiries and responses in accordance with relevant SOPs, Work Instructions, and regulatory requirements.
• Identify and report adverse events and product quality complaints in a timely manner.
• Provide responses in the local language using approved English-language resources.
• Support therapeutic area teams with second-line activities such as escalation management and content development when needed.
• Ensure consistent, high-quality customer service across assigned countries by supporting the Medical Information IDM Customer Experience Country/Cluster Lead.
• Identify and contribute to continuous improvement initiatives for operational processes.
• Support Country Relationship Management for assigned markets, acting as the main contact point for country-specific issues.
• Ensure that local data is accurate and up to date, and communicate relevant issues to the MI team promptly.