As a Medical Information Specialist (m/f/d ) you will be part of our internal medical customer service and support us in the area of ​​Scientific Affairs in close cooperation with the Medical Information Manager, Pharmacovigilance Manager and Quality Manager in processing medical inquiries as well as in recording and documenting adverse event reports and product complaints.

• Answering medical inquiries from healthcare professionals, consumers and other customers received by telephone, email, internet or mail

• Ensuring high-quality and efficient customer service in accordance with regulatory requirements, industry standards, and internal guidelines.

• Formulating precise answers using approved product information and other regulatory documents

• Identification, recording and forwarding of adverse event reports and product complaints within the required timeframe

• Document inquiries and responses accurately and completely in accordance with internal SOPs and regulatory guidelines.

• • Maintaining queries in the required databases