COMPANY DESCRIPTION

Integrated medical clinic that uses a tightly-knit, team-based approach to health care and manages complex chronic health conditions. We care about our employees’ health and well-being. We prioritize transparency, accountability and relationships.

JOB DESCRIPTION

As a Part-time (10-12hrs per week) Patient Services Coordinator, you will be a point of contact for our patients. You will be an ambassador for our facility and brand.
As the part-time (10-12hrs per week) Lab Coordinator, you will facilitate in-house blood draw requirements for specialty lab tests, monitor patient test fulfillment, and support patient test fulfillment.

SKILLS

• Written and verbal fluency in English.
• Computer operation, word-processing, and spreadsheet utilization.
• Maintain proper office deportment and hygiene.
• Familiarity with EMR systems (Accuro)
• Familiarity with CPSO standards & regulations
• Interpersonal relationship building; conflict resolution; attention to detail; awareness of personal needs of yourself and others
• Intellectual & Cultural sensitivity.
• Good memory retention
• Familiarity with communicating on social media platforms
• Attention to detail to task completion
• A sense of humour is a plus!
  Job Types: Part-time, Permanent
  Pay: $46,000.00-$52,000.00 per year
  Expected hours: 20 – 25 per week

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

• medical reception: 2 years (required)

Licence/Certification:

• CSMLS (preferred)

Work Location: In perso

ADMINISTRATIVE DUTIES

• Update, manage and work with patients & staff to create schedules
• Answer and relay emails and phone inquiries.
• Scan and file medical documents in a timely and appropriate manner– notify appropriate staff for review
• International/domestic shipping

LAB DUTIES

• Drawing blood from patients using proper technique and following safety protocols.
• Collecting and preparing other specimens (e.g., urine, swabs etc) according to standard procedures.
• Fill and prepare laboratory requisitions.
• Properly managing patient samples and storing or transporting them under correct temperature conditions to maintain integrity.
• Inventory management (Coordinating clinical supplies, testing kits, medical equipment, etc)
• Liaise with third-party test suppliers to ensure proper test protocols are maintained.

CUSTOMER SERVICE DUTIES

• Greet patients at the front desk, direct intake and manage patient flow.
• Answer incoming phone calls, fulfill patient requests & questions, book appointments, and update scheduling systems.
• Knowledge of our services & products
• Amicably handle complaints & grievances
• Keep records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Ensure customer satisfaction and provide professional customer support