EDUCATION AND EXPERIENCE:

• Grade 12 Diploma or equivalent
• Medical Secretary / Medical Office Assistant certificate or equivalent experience an asset
• Previous experience using an EMR, specifically Accuro, an asset
• Working Knowledge of Medical Terminology
• Experience dealing with the public in a fast paced environment

SKILLS REQUIRED:

• Excellent written, verbal, and interpersonal communication skills
• Ability to function in a busy environment and prioritize under stress with frequent interruptions
• Team player with maturity in dealing with all contacts, providing a high level of customer service
• Reliable and punctual with a positive attitude that will contribute to building a positive work environment
• Fluency in Punjabi, Hindi, or Italian an asset
• Previous use of Accuro EMR and Velox RIS an asset**

Member of the Ontario Hospital Association

We offer HOOPP (Pension Plan) and Extended Healthcare Benefits

• Communicate with internal staff, patients, families, and external parties with an emphasis on respect and customer service
• Registering and arriving patients by verifying patient information is up to date and accurate, while making the appropriate changes in the EMR.
• Accept and coordinate telephone calls, voicemails, and inquiries; processing them in an appropriate and timely manner while providing accurate information
• Take physicians’ written and verbal orders, and processes them in a timely manner, notifying the appropriate staff as required.
• Demonstrate accuracy and thoroughness when entering information into the EMR (Electronic Medical Record) system
• Handle difficult or emotional patient encounters in a professional manner, responding promptly and professionally to the patient’s needs
• Manage confidential information in a sensitive and professional manner
• Other assigned duties and responsibilities as needed