Emerald Physio & Wellness is seeking an enthusiastic Office Administrator Assistant/ Receptionist to join our growing, multidisciplinary wellness clinic (physiotherapists, chiropractors, osteopath, naturopath and massage therapists). The ideal candidate will be a motivated individual who has a welcoming and professional attitude, as well as excellent interpersonal and organizational skills. We are looking for someone who can work week days and weekends.

SKILLS:

· Ability to multitask is essential
· Excellent people skills to deal with the patients, insurance companies, and law firms
· Problem solving skills to resolve conflicts that may arise
· Excellent organizational skills
· Management skills
· Excellent verbal and written communication skills
· Knowledge of computer and software applications – Microsoft Office (Word, Outlook, Excel, and PowerPoint)
· Ability to work as a team
· Punctuality

JOB REQUIREMENTS:

• A Bachelor’s degree in healthcare administration, business management, kinesiology or a related field while preferred is not mandatory
• Proven experience in clinic management or office administration, preferably in a healthcare setting (preferred)
  -Experience with Universal Office Scheduling software , Telus Health Billing Server, Provider Connect Health Billing Server, Sunlife Billing Server, Medavie Blue Cross BillingServer.
• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal abilities, with a customer-oriented mindset.
• Proficient Microsoft Office Suite and Google Docs and Sheets(preferred).
• Strong problem-solving and decision-making capabilities.
• High level of professionalism, integrity, and discretion.
  Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and requirements may be subject to change based on the needs of the organization.
  Job Type: Part-time
  Pay: $17.50-$20.00 per hour
  Expected hours: 20 – 30 per week

Benefits:

• On-site parking
• Store discount

Application question(s):

• Are you interested in full time or part time position?
• What is your expectation for hourly pay?
• When would be your availability to start work if hired and which of the following are you free to work( mornings ,afternoons, evenings, weekends). Also which days during the week can you work?
• Do you have experience working with the Telus Health billing Portal and Universal Scheduling software?

Education:

• Secondary School (preferred)

Experience:

• Medical Receptionist: 1 year (required)

Language:

• English (preferred)

Work Location: In person
Expected start date: 2025-09-0

· Greet and direct patients according to their scheduled appointments
· Answering, screening, and forwarding any calls while providing basic information when needed
· Check the reception voicemail throughout the day and ensure all calls are returned
· Handle and schedule a high volume of patients per day while retaining the ability to re-call and track patients who are not booked
· Produce invoices and receipts, handle payments and POS transactions
· Find out extended health benefits coverage details communicate that information to the patients effectively
· Perform other clerical duties such as filing, photocopying, faxing etc.
· Manage day-to-day operations of the clinic; opening and closing clinic; ensuring the front desk and waiting room is clean and organized
· Appointment confirmations
· Regularly checking emails
- Manage MVA, EHC and WSIB paperwork
· Additional responsibilities as required