Role Requirements

• Manage front desk operations including patient check-in/check-out
• Facilitate clinic patient flow
• Escorting patients between reception, waiting and examination areas
• Clinic room change over, cleaning and processing when required
• Schedule and coordinate appointments efficiently
• Maintain and update patient records using EMR systems
• Handle incoming calls, emails, and patient inquiries professionally
• Process billing, insurance claims, and payments (if applicable)
• Ensure confidentiality and accuracy of all medical information
• Coordinate referrals, lab requests, and follow-ups
• Maintain office and clinic supplies and administrative systems
• Support physicians, nurse practitioners and other clinical staff as needed
• Other relevant duties as needed
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Education, Qualifications and Requirements

• Medical Office Administration diploma
• Experience working in a medical office or clinic supporting health care professionals
• Strong proficiency with EMR system
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• High level of accuracy and attention to detail
• Ability to maintain patient confidentiality (PHIA compliance)
• Proficiency with Microsoft Office and general computer systems
• Familiarity with medical terminology
• Experience in a fast-paced clinic environment
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Physical Requirements

• Ability to sit or stand for extended periods while performing administrative tasks
• Ability to use a computer and phone system for prolonged periods and perform repetitive tasks
• Frequent reaching, bending, stooping, and light lifting associated with room preparation and supply stocking
• Ability to lift, carry, push, or move supplies and equipment
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