Duties and Responsibilities

● Efficiently use the Electronic Medical Record (EMR) and other health software to maintain patient records (CHR within Athleticare)

● Greeting patients, booking appointments, and communicating messages

● Checking in patients and handling patient inquiries

● Stocking rooms with appropriate medical instruments

● Preparing forms

● Call patients from time to time to explain instructions

● Booking other varying types of appointments (e.g. ultrasounds etc)

● Taking messages

● Handling in/out baskets and sorting papers

● Act as liaison between physician and front desk for messages to be given to patients

● Help maintain cleanliness of clinic

● Answering incoming calls on a multi-line switchboard, directing calls as needed

● Communicating messages between patients and staff

● Manage the incoming and outgoing mail as/if required

● Assure and maintain an environment conducive to efficient workflow (filing, organizing, cleaning, etc.)

● Organization of paper and electronic files as needed

Accountabilities

Athleticare Medical Office Administrator staff will report and be accountable to the clinic Office Manager for supervision of tasks, direction of day-to-day tasks, and any and all scheduling.

Qualifications

● Certificate for Medical Office Assistant (or equivalent) is an asset

● 2-3 years of experience within a clinical setting as an MOA or dedicated receptionist in a similar setting would also be accepted.

● Other higher education would be considered an asset.

● Experience as Healthcare Aide would be considered, with 2-3 years of experience in a clinical or hospital setting.

● Experience dealing with insurance and billing criteria, both private and provincial

● Experience using an EMR would be considered an asset.

Soft Skills

Skill sets specific to working within ZerOne Athleticare:

● Strong Microsoft Office Suite skills (Outlook, Excel, and Word)

● Detail oriented and comfortable working in a fast-paced office environment

● Exceptional verbal and written communication skills

● Superior organization skills and dedication to completing projects in a timely manner

Skill sets ZerOne looks for in all its future employees:

● Strong and efficient communication and delineation skills.

● Ability to work effectively on a team.

● Quick and effective problem-solving.

● Critical thinking, the ability to analyze information objectively.

● Adaptability in a fast paced and changing environment.

● Strong time management.

● Leadership and the ability to be led.

● Self-motivated and self-starters with a strong creative drive.