JOB SUMMARY:

Our busy family practice is looking for a reliable and compassionate Medical Office Administrator & Phlebotomist to join our team. This hybrid position combines front desk administrative responsibilities with back office clinical duties, including phlebotomy and administering injections. The ideal candidate is patient-focused, organized, and capable of working in a fast-paced, family-centered environment.

QUALIFICATIONS:

• High school diploma or equivalent
• Certified Phlebotomy Technician (CPT) required
• Venipuncture experience
• Experience administering IM injections preferred
• Previous experience in a family medicine or general practice clinic is an asset
• Proficiency in Oscar EMR strongly preferred
• Excellent communication, multitasking, and organizational skills
• Friendly, professional, and team-oriented attitude

Administrative Duties:

• Greet and check in patients in a professional and welcoming manner
• Answer phones, manage appointments, and confirm upcoming visits
• Validate OHIP cards and ensure accurate patient registration
• Maintain accurate and timely patient records using Oscar EMR
• Coordinate referrals and ensure proper documentation is sent and received
• Assist with billing for uninsured services as needed
• Uphold PHIPA (Personal Health Information Protection Act) and clinic confidentiality standards
• Check basic patient vitals, including blood pressure, height, and weight during intake

Clinical / Phlebotomy Duties:

• Perform venipuncture blood draws for patients of all ages
• Label and process specimens according to lab protocols
• Prepare samples for courier pickup or in-house testing
• Administer intramuscular (IM) injections as directed by healthcare providers
• Maintain cleanliness and infection control standards in the clinical and phlebotomy areas
• Monitor and restock medical supplies
• Support physicians during routine exams and minor procedures