Medical Office Assistant - Call Center at University Clinical Health

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Patient Registration, Demographic Information Update, Co-payment Collection, Patient Flow Coordination, NextGen Systems, HIPAA Compliance, Payment Management, Medical Terminology, Chart Preparation, Verbal Communication, Written Communication, Attention To Detail, Interpersonal Skills

Industry

Hospitals and Health Care

Description

Description Who We Are: As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor. Position Summary: The Medical Office Assistant (MOA) will perform clerical duties, including greeting patients and visitors, processing automated appointment scheduling, completing registration for patients, updating patient demographic information, and receiving co-payments for each visit. The MOA will also perform various patient care activities while providing excellent patient and physician customer service. Key Results Areas (KRAs): Exhibit excellent customer service skills by greeting and welcoming each patient and visitor. Assist with patient flow and coordinate a positive patient experience throughout the department’s approved check-in/out process. Accurately determine patient needs, notify clinical staff of patient’s availability to be seen, and ensure each patient completes required forms/paperwork in its entirety. Manage patient appointments, check-in/outpatients, receive and scan patient paperwork, and responding/resolving tasks in both NextGen (PM & EHR) systems. Assist both the patient and clinical staff by organizing & distributing information needed for patient care, provides PHI to patients and internal/external parties by following HIPAA guidelines, and follow instructions from team leaders as requested to ensure high-quality patient care Financially secure each visit utilizing managing payments & batches, collecting & communicating patient balances, estimates &/or co-pays, and accurately collecting insurance information. Accurately enter patient information onto patient medical records. Conduct general MOA duties such as pre-certs & authorizations, chart preparation, and clerical tasks. Maintain strong working relationships with administrative and clinical teams. Core Competencies Knowledge of the following: Medical terminology Application of medical chart requirements HIPPA regulations Excellent written and verbal communication skills Proficiency in administrative tasks Basic understanding of clinical tasks Excellent interpersonal skills Exceptional attention to detail Requirements Education & Experience: High School Diploma or equivalent Required Minimum of 1+ years of experience in healthcare or customer service setting Required specific specialty area Preferred but not Required Experience using Epic system strongly Preferred

Responsibilities

The Medical Office Assistant will handle clerical duties including greeting patients, processing automated scheduling, completing registration, updating demographics, and receiving co-payments while providing excellent customer service. Key results areas involve managing patient flow, coordinating check-in/out processes, resolving system tasks in NextGen, and ensuring financial security through payment collection.