Passionate about Exceptional Patient Care? Look no further!
Our state-of-the-art, multi-modality clinics are expanding, and we’re looking for a passionate and dedicated Medical Office Assistant to join our team. This permanent full-time position at our Westgate Clinic offers the chance to be part of a dynamic, patient-focused environment where every day is an opportunity to make a real impact on patient care.
As a Medical Office Assistant, you’ll be the welcoming face of our clinics, ensuring patients feel at ease from the moment they arrive. Your responsibilities will include managing phone calls and emails, scheduling appointments for diagnostic imaging (such as ultrasounds, X-rays, pain management, mammograms, and BMD), and helping patients prepare for their procedures. You’ll play a key role in maintaining accurate electronic medical records and you will collaborate with our skilled technologists and radiologists to ensure seamless patient flow.
If you’re excited to learn, ready to grow your career, and eager to make a difference, we’d love to hear from you. Join us and be a part of a team that’s committed to providing high-quality care and continuous learning opportunities.

What You’ll Be Doing

• Greet and check in patients, providing a warm and welcoming environment.
• Manage incoming phone calls, emails, and patient inquiries, including booking, rescheduling, and general information requests.
• Schedule and coordinate diagnostic imaging appointments (e.g., ultrasound, X-ray, pain management, mammograms, and BMD), ensuring accurate referrals and smooth patient flow.
• Assist patients with pre-exam instructions and ensure they are prepared for procedures.
• Collaborate with technologists and radiologists to ensure timely patient procedures and accurate reporting.
• Maintain office organization, manage supplies, and perform clerical tasks such as faxing, scanning, and filing.
• Address and resolve any unexpected issues with professionalism and efficiency.

What We’re Looking For

• Formal training in Medical Office Administration is required with one year’s experience preferred.
• A willingness to learn and train in Special Spine procedures.
• Creative problem solving to provide exceptional patient care.
• Demonstrated proficiency using multiple software applications including Microsoft Office, and Netcare.
• Effective communication and teamwork with multi-disciplinary team.
• Thrives in a busy clinic environment utilizing multitasking skills.
• Desire for continuous learning to enhance skills and experience.
• Ability to promote and support effective communication and collaboration.
• Dedication to maintaining high quality and integrity.
• Strong commitment to health and safety standards.

What We Offer

• A competitive remuneration package.
• A comprehensive benefits package that prioritizes health and wellness.
• Generous time-off program, including vacation days, sick hours, and personal hours.
• Exciting team-building activities and recognition celebrations.
• Opportunities for learning, growth, and development.
• Paid time off for your birthday!

Notes

• The shift timings are Monday to Friday, 7:45 AM – 4:00 PM.
• The role involves working at our Westgate Clinic.

Life at CDC
Embark on a rewarding career with Canada Diagnostic Centres (CDC), a trailblazer in diagnostic imaging since 1993. Excellence in patient care fuels our passion. As a leading provider of diagnostic services and image-guided procedures in Western Canada, we take pride in our 43 radiologist-led community clinic sites strategically positioned across Alberta, Saskatchewan, Ontario, and British Columbia. Join our dynamic team and contribute to our comprehensive suite of services, including MRI, CT, Ultrasound, Echocardiography, Nuclear Medicine, Mammography, X-ray, Bone Density, GI Fluoroscopy, image-guided biopsies, and state-of-the-art pain management procedures.
Canada Diagnostic Centres is committed to cultivating a diverse and inclusive workforce. We encourage candidates from all backgrounds and identities to apply. We are dedicated to accommodating individuals with disabilities throughout the recruitment and employment process. If you require accommodation during or after the interviewing process, please email hr@canadadiagnostics.ca.
Please note that only candidates selected for an interview will be contacted. All applicants must have legal authorization to work in Canada

• Greet and check in patients, providing a warm and welcoming environment.
• Manage incoming phone calls, emails, and patient inquiries, including booking, rescheduling, and general information requests.
• Schedule and coordinate diagnostic imaging appointments (e.g., ultrasound, X-ray, pain management, mammograms, and BMD), ensuring accurate referrals and smooth patient flow.
• Assist patients with pre-exam instructions and ensure they are prepared for procedures.
• Collaborate with technologists and radiologists to ensure timely patient procedures and accurate reporting.
• Maintain office organization, manage supplies, and perform clerical tasks such as faxing, scanning, and filing.
• Address and resolve any unexpected issues with professionalism and efficiency