Navigate Complexities. Create Change. Together. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.
Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

THE OPPORTUNITY

We are looking for a Medical Office Assistant (MOA) to join our Health team at CUPS.
The Medical Office Assistant (MOA) role at CUPS offers a dynamic entry point into a variety of healthcare support areas. You’ll begin by supporting client care through answering phones, scheduling, and intake coordination. From there, your path can evolve based on your strengths as a team player or independent collaborator. MOAs have the opportunity to grow into roles such as walk-in clinic support, client service coordination within our interdisciplinary primary care team or coordinating specialized referrals. Throughout your career at CUPS, we’re committed to helping you develop and specialize in areas that align with your skills and professional goals.
LOCATION: Onsite, CUPS - 1001 10 Ave SW, Calgary, REPORTS TO: Team Lead, Health Clinic
CONTRACT TYPE: Permanent
SCHEDULE: Mon to Fri, 8:00 am-4:00pm, 40 hours/week
STARTING HOURLY SALARY RATES: $23.87 to $24.82

EMPLOYMENT REQUIREMENTS:

• Satisfactory Criminal Record Check

KEY RESPONSIBILITIES:

As a Medical Office Assistant (MOA) at CUPS, you will be responsible for co-creating a caring, dignified, and trauma-informed experience for CUPS clients. MOAs play a crucial role in ensuring that clients accessing CUPS receive a comprehensive and holistic approach to their care. In addition to providing administrative clinical support, client navigational support, and data management within the health clinic, MOAs at CUPS are key members of the Care Coordination Community of Practice. You will work closely with staff within the health clinic, throughout the organization, and with external stakeholders to support CUPS clients, ensuring an integrated approach to service delivery.

ORGANIZATIONAL DUTIES AND PERFORMANCE:

• Coordinate the flow of clients and client information through the health clinics’ multi-disciplinary teams and internal CUPS programming for the achievement of an integrated care experience for clients, including triage, facilitating assessments, referrals, and appointment scheduling
• Develop and maintain a diverse scope of practice through rotation of coverage for all MOA duties throughout the clinic according to need and team schedule
• Collect and manage client records, ensuring accuracy and completeness, following up with team members as required to acquire missing information
• Accurately enter all required data points in all databases
• Remain up to date on internal changes to programs, services, and personnel to ensure accurate care plan development and warm hand-offs of clients to colleagues
• Actively participate in the multidisciplinary team’s daily huddles as an expert in client care