We are seeking an individual who is passionate about promoting health and wellness equity in the Downtown Eastside (DTES) to join the Kilala Lelum as a Medical Office Assistant (MOA). Kilala Lelum aims to provide access to primary care and Elder-led cultural care to new and existing members of the Health Centre through an outreach-based, culturally-safe, trauma-informed, member-centered, and harm reduction approach.

JOB SUMMARY:

The MOA (0.8-1.0 FTE) is an integral part of KL’s interdisciplinary healthcare team, working in conjunction with primary care providers (Physicians, Nurses, Nurse Practitioners), Allied Health professionals (Counsellors, Social Workers), the Cultural Wellness team (Elders and Knowledge Keepers) and peer staff, to support members’ access to and experience of holistic, wrap-around care at Kilala Lelum’s newest site, Doris Fox Lelum. The MOA’s role is to establish and maintain positive and engaging relationships with members, perform medical office duties (including referrals, maintaining clinical and non-clinical supplies, and updating Electronic Medical Records), work collaboratively with KL members, staff, and community partners, and perform other logistical and support duties.

PREFERRED QUALIFICATIONS & SKILLS:

• Completion of Grade 12.
• Completion of Medical Office Assistant/Administrator course.
• Experience with OSCAR EMR.
• Minimum of one year of experience in an environment (ex: outreach, housing support, community services) that serves Indigenous community members and/or communities with multiple barriers to health and wellness equity, preferably within Vancouver’s Downtown Eastside.
• Desire to work with the residents of the DTES and provide exceptional service.
• Ability to be culturally safe, culturally appropriate, and respectful with KL members.
• Ability to work both independently and collaboratively, and maintain good working relationships within the team and with community partners.
• Ability to communicate effectively, both verbally and in writing.
• Demonstrated commitment to culturally-safe, trauma-informed, member-centered, harm reduction and recovery-oriented practices.
• Comfortable working independently as an MOA with support from staff team.
• Experience and knowledge of Indigenous peoples and Indigenous culture would be extremely beneficial. Completion of a cultural competency course or willingness to participate required.

• Greet and check-in members accessing services at Doris Fox Lelum; manage waits/sequence of visits; submit lab requisitions, investigations, and prescriptions; book follow-up appointments.
• Establish relationships with members and provide culturally safe, kind, and empathetic support.
• Working collaboratively with Doris Fox Lelum staff, including Peer Wellness Ambassadors, to provide a welcoming environment for members.
• Utilize Electronic Medical Records (OSCAR) and perform other clerical duties to arrange and track members’ care.
• Provide support to onsite primary care providers, Allied Health professionals, and Elders/Knowledge Keepers.
• Working in conjunction with the Clinic Manager, Clinical Coordinator and Harm Reduction Coordinator, demonstrate (or develop) familiarity with the supplies and equipment required for the successful day-to-day operations of Doris Fox Lelum.
• Participate in ongoing training opportunities at Kilala Lelum including Violence Prevention, Cultural Safety & Humility, and other workshops and education as needed.