Glazier Medical Centre is a busy multi-disciplinary medical clinic. We are seeking a full time (up to 37.5 hours per week) Medical Office Assistant. Evening and weekend shifts may be required.
This role will act as a Float - working in various offices/departments within the clinic. As such, we are looking for a fast-learner who has strong computer and EMR skills, exceptional interpersonal/communication skills, and a strong desire to learn/grow within our clinic.
For this position we are seeking an experienced Medical Office Assistant.
We currently have an additional job posting for a Part-Time Medical Office Assistant, for which we will consider recent graduates of a MOA Educational Program and/or those with limited experience.

KNOWLEDGE, SKILLS, & ABILITIES:

• Excellent communication and interpersonal skills
• Knowledge of business office procedures, medical terminology, laboratory procedures
• Strong organizational, time management and multitasking abilities
• Proficient in using a computer and electronic medical records (EMR) systems (preferably Telus PS Suite)
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner
• Excellent command of the English language, both verbal and written communication
• Ability to maintain professionalism and confidentiality at all times

EDUCATION:

• College with Medical Office Administration or related Diploma preferred.

EXPERIENCE:

• A minimum of 3 years Medical Office Assisting (preferred).
• Strong computer skills with experience using Electronic Medical Record systems (preferably PS Suite) an asset.
  We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known at any point during the application process. We thank all applicants for considering a career with us; however, only those selected for an interview will be contacted.
  Job Types: Full-time, Permanent
  Pay: $19.51-$23.13 per hour
  Expected hours: No more than 37.5 per week

Benefits:

• Company pension
• Employee assistance program
• Life insurance
• On-site parking

Education:

• AEC / DEP or Skilled Trade Certificate (required)

Experience:

• medical office: 1 year (required)

Work Location: In person
Expected start date: 2025-09-0

GENERAL SUMMARY OF DUTIES:

• Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical staff.
• Work in all areas of the medical centre including Urgent Care, Central Booking Department and Medical Reception for Family Physicians and Specialists.

Examples of Duties: (This list does not include all of the duties assigned)

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Verify and update personal/OHIP/insurance information in the EMR
• Maintains appointment schedules and follows office scheduling policies.
• Answers telephone, screens calls, takes messages, books appointments and provides information.
• Responsible for completing all necessary test requisitions and other forms accurately.
• Sorts and delivers mail, medical records, and other correspondence.
• Screens visitors and responds to routine requests for information.
• Maintains work area in neat and orderly manner.
• Must be familiar with specimen collections for tests giving appropriate instruction for correct collection when needed.
• Brief history of patients including height, weight, urine testing, vision testing, blood pressure, etc.
• Ensures exam rooms are stocked with supplies
• Assist with routine procedures such as pap smears, biopsies, etc. Be in the room, hand swab, specimen, etc.
• Give patients appropriate instruction for specimen collections for tests.
• Handling specimens and preparing them for lab drop-off.
• Do hospital billing and office billing as required.
• Put patients in exam rooms.
• Physical cleaning of all surfaces in the exam rooms and patient areas
• Surgical booking - organization of patients.
• Book referral appointments.
• Set up appointment schedule for physicians on computer terminal