Job description

Grandview Medical Centre is seeking a positive, reliable, and professional individual to join our team as a contract full-time Medical Office Assistant (37.5 hours per week, contract position).

As a front-line representative of the clinic, the successful candidate will consistently demonstrate professionalism, courtesy, and compassion in all interactions. This role plays a key part in ensuring the smooth flow of patients, communication, and information within the clinic, supporting both patients and the interdisciplinary care team.

Key Responsibilities

• Answer and manage incoming phone calls professionally and efficiently
• Schedule and coordinate appointments for physicians and allied health professionals
• Relay physician messages accurately to patients by phone
• Support patient flow and front desk operations
• Communicate effectively with patients, providers, and team members

Qualifications

• Graduate of a Medical Office Assistant Certificate Program (preferred)
• Previous administrative or reception experience in a healthcare setting (asset)
• Knowledge of medical terminology (preferred)
• Experience with Oscar EMR (asset)
• Strong computer skills

Core Competencies

• Excellent verbal and written communication skills
• Professional and courteous telephone manner
• Strong organizational and multitasking abilities
• Ability to work effectively in a fast-paced environment
• High attention to detail and accuracy
• Strong listening and problem-solving skills
• Ability to manage sensitive situations with professionalism and empathy
• Commitment to confidentiality and exceptional patient service

Additional Requirements

• Proof of two-dose COVID-19 vaccination
• Completion of a Vulnerable Sector Check