POSITION OVERVIEW

We are seeking an experienced and highly organized Medical Office Assistant to join our fast-paced otolaryngology practice specializing in head & neck surgery, cosmetic and reconstructive procedures, with an integrated med spa. The ideal candidate thrives in a demanding medical environment and can handle complex surgical scheduling, patient coordination, and aesthetic service inquiries.

ADMINISTRATIVE DUTIES:

• Schedule and coordinate multiple appointment types:
• In-clinic consultations and follow-up visits
• Phone appointments
• Ambulatory Care Unit (ACU) appointments
• Minor procedures at Hospital appointments
• Main Operating Room surgical cases across multiple hospital systems
• Prepare daily patient lists
• Answer phone system and manage high call volume
• Retrieve and respond to voicemails promptly
• Monitor and respond to practice emails throughout the day
• Ensure patient medication lists are current and on file
• Send intake forms to patients prior to appointments
• Process payments using POS system
• Navigate and maintain Juvonno EMR system efficiently
• Maintain detailed surgical and medical records across all care settings
• Coordinate with hospitals, outpatient center, ACU, Cancer Centre and OR staff, and referring physicians
• Manage urgent patient calls and triage appropriately