Full job description

About the Position

I am a gastroenterologist specializing in inflammatory bowel disease and intestinal ultrasound opening a new practice in Vernon, BC, and I am looking for a reliable, organized, and patient-focused Medical Office Assistant (MOA) to join me as I establish my practice.

This is an opportunity to be a key part of building a new clinic. The successful candidate will work closely with me to develop efficient office workflows, coordinate patient care, and help create a welcoming and well-organized experience for our patients.

The position will ideally begin on a part-time basis in December 2026, with the goal of transitioning to regular hours in January 2027 when the practice begins seeing patients. The December start will provide an opportunity to become familiar with the practice, EMR, and administrative processes, as well as help organize the January schedule.

Key Responsibilities

Managing incoming referrals and coordinating new patient appointments
Scheduling and managing follow-up appointments
Communicating with patients by phone and email regarding appointments and routine administrative questions
Preparing and maintaining accurate electronic medical records
Obtaining and organizing medical records, reports, and investigation results from other healthcare providers and facilities
Preparing consultation letters and other correspondence
Coordinating investigations and follow-up as required
Managing incoming and outgoing fax and electronic correspondence
Communicating with referring physicians, other healthcare providers, and hospital/clinic staff
Assisting with other administrative tasks
Maintaining an organized and efficient office
Supporting the development and improvement of clinic workflows as the practice grows
Maintaining strict patient confidentiality and professionalism at all times

What I'm Looking For

The ideal candidate will be:

Organized, dependable, and detail-oriented
Professional, friendly, and compassionate when interacting with patients
Comfortable working independently and taking initiative
Able to prioritize and manage multiple tasks effectively
A strong communicator, both verbally and in writing
Comfortable learning new computer systems and electronic medical records
Experienced with medical terminology and medical office procedures
Experienced working in a medical office or specialist clinic
Familiar with Accuro EMR (an asset)
Familiar with the BC healthcare system and referral processes (an asset)

Previous experience as an MOA is preferred, but I am also interested in candidates who have strong administrative skills and relevant healthcare experience.

About the Practice

This is a new gastroenterology/inflammatory bowel disease practice with a focus on providing high-quality, patient-centred care. As the practice is being established from the ground up, there will be an opportunity for the successful candidate to have meaningful input into how the office is organized and how administrative workflows develop over time.

I am looking for someone who takes pride in their work, cares about providing a positive experience for patients, and would enjoy being part of a practice where teamwork, communication, and mutual respect are important.

How To Apply:

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Responsibilities