-Duties

• Welcome patients, assist with check-in and check-out, and direct them to the appropriate staff or services.
• Answer and route calls using a multi-line phone system; respond to routine questions and relay messages.
• Schedule, confirm, and update appointments, and help maintain an organized calendar.
• Collect and verify patient information, update records, and maintain confidentiality.
• Enter and retrieve information in electronic medical records systems, such as Epic or Dentrix.
• Support routine administrative tasks, including filing, scanning, document preparation, and record organization.
• Communicate professionally with patients, providers, and colleagues.
• Follow office procedures and applicable privacy and safety practices.

Skills

• Strong customer service, communication, and organizational skills.
• Attention to detail and the ability to manage multiple tasks in a busy front-desk environment.
• Familiarity with medical terminology and electronic medical records.
• Experience with Health quest/ minimum 2 years
• medical office experience is preferred.
• Front desk, office, or administrative experience is beneficial.
• Comfort using multi-line phone systems and standard office software.
• Ability to handle sensitive information discreetly and work collaboratively with a healthcare team.