REQUIREMENTS:

• Diploma of Medical Office Administration
• at least 1 years of experience in a medical administration role
• Fluent in English
• Knowledge of office procedures and medical terminology
• Experience working with electronic medical record systems, EMR (i.e. OSCAR) would be ideal
• Excellent computer skills with typing speed of minimum 20 words/min
• Flexibility and ability to adjust to changing demands
• Ability to maintain client and Centre confidentiality
• Exceptional organizational, time management and prioritization skills
• Ability to work well under pressure and handle difficult situations in a calm manner
• Follow and maintain proper covid-19 protocol

• Act as first point of contact for patients who visit the clinic.
• Patient encounters: greeting, validating health cards, obtaining demographic information
• Greet patients in a welcoming and professional manner
• Scheduling appointments
• Receive and direct all incoming calls via telephone and voice mail in a timely and professional manner
• Receive and route messages or documents such as laboratory results and reports
• Document processing; faxing, mailing, scanning, and data entry
• Maintain sensitivity and confidentiality in all patient-related transaction
• Other duties as required