ABOUT US:

Castleridge Health Centre is a busy, fast-paced, and patient-focused multidisciplinary clinic located in NE Calgary. We pride ourselves on delivering compassionate, efficient and high-quality care to our diverse community. In addition to our medical services, we offer advanced treatments in our Medical Aesthetics department, including skin rejuvenation and massage therapy.

POSITION OVERVIEW:

We are seeking two enthusiastic and dedicated Medical Office Assistants to join our growing team. The ideal candidates will be adaptable, quick learners, and passionate about providing excellent patient care in a high-volume clinical environment.
Bilingual or multilingual applicants are strongly encouraged to apply-Punjabi, Hindi, Urdu, Pashto, Tagalog, Ukrainian language skills are a significant asset due to our diverse patient base. Fluency in English writing and reading skills is a MUST.

Key Responsibilities:

• Greet and assist patients in a friendly and professional manner
• Manage patient scheduling, check-in and check-out
• Operate and update patient charts in Med Access EMR software
• Answer phone calls, emails and handle patient inquiries
• Assist physicians and clinical staff with administrative tasks
• Maintain confidentiality and follow clinic policies and procedures
• Handle stressful situations and distressed clients calmly and professionally
• Collaborate with team members to ensure smooth daily operations

Qualifications & Skills

• Previous experience as an MOA or in a medical/clinical setting preferred
• Proficiency with Med Access EMR (or willingness to learn quickly)
• Strong multitasking skills with attention to detail
• Excellent interpersonal and communication skills
• Ability to remain calm under pressure in a fast-paced environment
• Friendly and approachable demeanor with a professional attitude
• Bilingual/Multilingual- Punjabi, Hindi or Tagalog speaking a strong asset
• Proficiency in English speaking and writing skills
• Demonstrated willingness to learn and grow within the clinic
• Interest in medical aesthetics and wellness treatments is an asset

APPLICATION REQUIREMENTS:

• Cover Letter- outlining your interest in this role and why you’d be a great fit
• Resume/CV-including relevant past experience and skills
• References- 3 professional references required

• Greet and assist patients in a friendly and professional manner
• Manage patient scheduling, check-in and check-out
• Operate and update patient charts in Med Access EMR software
• Answer phone calls, emails and handle patient inquiries
• Assist physicians and clinical staff with administrative tasks
• Maintain confidentiality and follow clinic policies and procedures
• Handle stressful situations and distressed clients calmly and professionally
• Collaborate with team members to ensure smooth daily operation