ABOUT US

We are a primarily virtual mental health care practice committed to providing anti-oppressive, trauma informed, and culturally responsive counselling and assessment services across Canada.

QUALIFICATIONS & EXPERIENCE

• Experience in medical office administration or a related field.
• Familiarity with billing, insurance claims, and government health programs (eg NIHB, FNHA, WCB, and more) preferred.
• Strong organizational, communication, and multitasking skills.
• Comfort with virtual office technology and scheduling software (EHR systems, telehealth platforms, secure email).
• Experience with Google Workspace
• Direct lived experience with Indigenous communities is considered an asset.
• Self-motivated, dependable, and able to work independently.
• Fluency in other languages in addition to English is an asset

HOW TO APPLY

Please submit your resume and a brief cover letter highlighting your experience in:

• Medical office administration
• Insurance or government billing
• Supporting Indigenous or diverse communities
• Remote or virtual work

Email: info@deepseapsychology.com.
Please address your cover letter to Silvia Eleftheriou, RPsych
We appreciate all applicants’ interest in joining our team. Due to volume, we’ll only contact those selected for an interview. Thank you for understanding.
Job Types: Full-time, Part-time, Permanent
Pay: $20.00-$25.00 per hour
Expected hours: 32 – 40 per week

Benefits:

• Casual dress
• Company events
• Extended health care
• On-site parking
• Paid time off
• Work from home

Application question(s):

• Are you available to work part-time with the possibility of transitioning to full-time hours?
• Please briefly describe any experience you have working with Indigenous clients, communities, or organizations
• Are you comfortable using virtual practice management software, email, and video conferencing tools?
• Rate your proficiency with administrative tasks such as answering calls, managing calendars, sending forms, and maintaining electronic records.
• This role involves confidential mental health information. Are you familiar with privacy regulations
• Describe a time when you had to coordinate multiple priorities or deadlines — how did you manage it
• Are you looking for a long-term position?
• Do you have experience supporting marketing tasks (e.g., updating website copy, social media, or professional profiles)
• How would people describe you
• What is your expected hourly rate or annual salary

Experience:

• insurance billing (e.g., FNHA, NIHB, private insurers): 1 year (preferred)
• medical/mental health office administration: 1 year (preferred)

Location:

• North Cowichan, BC (preferred)

Work Location: Remot

THE ROLE

We are seeking a proactive, highly organized, and detail-oriented Medical Office Assistant to join our team. You will play a central role in supporting both clients and clinicians, ensuring smooth operations, and contributing to a growing virtual clinic. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is motivated to grow with the team long term.