COMPANY BACKGROUND

COUVE HEALTH is looking for a part-time Office Assistant! Conveniently located near the Broadway – City Hall Skytrain Station in Vancouver!
We are an integrated clinic providing a new age vibrant culture coupled along with the most qualified musculoskeletal clinicians and staff.
Our leading-edge, evidence-based techniques are provided by Physiotherapists, Chiropractors, and Rehabilitation Specialists, all in one comprehensive experience.
“At Couve Health, our mission is to intervene early and proactively address musculoskeletal concerns, allowing our patients to enjoy life pain-free. Our leading clinicians utilize state-of-the-art new technology to revolutionize pain management and transform patients’ lives for optimal health and well-being!”

REQUIREMENTS

• Knowledge of EMR systems.
• Excellent computer knowledge and skills.
• Minimum of 1 year of administrative experience in the office environment.
• Flexible to work evening and/or weekend hours as needed.
• Excellent communication and customer service skills.
• Excellent organizational skills and the ability to multitask.
• Excellent administrative and interpersonal skills.
• Exceptional attention to detail and accuracy.
• Ability to work independently and in a small collaborative team environment.
• Ability to address patient concerns and challenges with compassion and resilience.
• Ability to handle sensitive patient information with confidentiality and discretion.

The Office Assistant/Front-End Receptionist is responsible for presenting a great first impression for patients at our clinic and providing administrative support to our clinicians. This part-time role is perfect for someone who wants to work evenings.

This role has the primary responsibility of providing excellent customer service to our clients, key responsibilities include but are not limited to:

• Greeting and interacting with patients over the phone and in person.
• Collecting personal information from patients and entering it in the EMR system.
• Operating the phones and responding to emails sent to the office.
• Scheduling appointments for patients.
• Validating patients’ payment methods.
• Updating patients’ health records.
• And other duties as assigned by management.