Medical Office Assistant – Patient Services at Lawall Prosthetics and Orthotics Services

Wilmington, Delaware, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Insurance Verification, Pre-authorizations, Electronic Medical Records, HIPAA Compliance, Microsoft Outlook, Microsoft Word, Microsoft Excel, Time Management, Problem Solving, Medical Documentation, Organization

Industry

Medical Device

Description

Patient Service Coordinator Full-Time | Wilmington, DE (Augustine Cutoff Location) We are seeking a Medical Office Assistant – Patient Services to join our team at our Wilmington, DE (Augustine Cutoff) location. If you enjoy helping others, thrive in a fast-paced healthcare environment, and take pride in providing exceptional customer service, we'd love to meet you! What You'll Do: As a Medical Office Assistant – Patient Services, you will work closely with clinicians, physician offices, insurance companies, and fellow team members to ensure our patients receive timely, high-quality care. Your responsibilities will include: * Provide exceptional customer service to patients, referral sources, and healthcare providers. * Prepare, review, and process patient work orders accurately and in a timely manner. * Enter and maintain accurate patient information within company systems. * Verify insurance eligibility, benefits, and obtain required pre-authorizations. * Gather and submit required documentation for insurance reimbursement. * Coordinate with clinicians and physician offices to ensure timely patient care. * Learn and navigate company software, phone systems, and electronic medical records. * Maintain patient confidentiality in accordance with HIPAA guidelines. * Perform additional administrative duties as assigned. Qualifications: We're looking for someone who: * Works independently while contributing to a collaborative team. * Demonstrates sound judgment and strong problem-solving skills. * Communicates professionally with patients, providers, and coworkers. * Thrives in a fast-paced, detail-oriented environment. * Has excellent organizational and time management skills. * Can prioritize multiple tasks while meeting deadlines. * Maintains accurate and concise documentation. * Handles confidential information with professionalism. * Is proficient in Microsoft Outlook, Word, and Excel. * Has a high school diploma or equivalent. Preferred Qualifications: * Previous medical office or customer service experience. * Knowledge of medical terminology, anatomy, insurance verification, or medical coding is a plus. Why Join Lawall? * Competitive pay * Comprehensive benefits package * Paid time off and paid holidays * 401(k) with company match * Supportive team environment * Opportunities for growth and advancement * The opportunity to make a meaningful difference in patients' lives every day If you're looking for a rewarding career where your work truly impacts the lives of others, we'd love to hear from you! Lawall Prosthetic & Orthotic Services is an Equal Opportunity Employer. This is a drug-free workplace. Employment offers are contingent upon successfully passing a pre-employment drug screening and background check.

Responsibilities

Coordinate patient care by processing work orders and managing insurance eligibility and pre-authorizations. Provide high-quality customer service to patients and healthcare providers while maintaining accurate medical records.