KEY CONTRIBUTIONS:

Patient Satisfaction:

• Is skilled and comfortable with advanced patient service activities and consistently surpasses patient expectations at every interaction.
• Maintains patient relations through ongoing dialogue with patients before, during and after treatment. Identifies and responds to unsatisfied patients with the appropriate recovery action.
• Maintains effective patient flow through constant communication with the clinical team, the patient, and the front desk team.
• Efficiently oversees the Patient Check-in/registration and check-out process.
• Ensures all patients leave satisfied; with expectations met and with a next appointment.

Team Member Satisfaction:

• Shares needed information with others in a timely and efficient manner; relays important information between healthcare practitioners and the front desk consistently. 
• Uses appropriate problem-solving skills in response to issues resolution, conflict and/or expressions of dissatisfaction.
• Familiarizes self with physician preferences and particulars and positively interacts with all team members to promote quality and consistent patient care. 

Quality Assurance:

• Understands and consistently applies all internal quality standards relating to PCC Operating Systems, particularly the Patient Handbook (Standard Operating Procedures).
• Responsible for self-development and continuing education; recognizes the importance of continuous learning.
• Maintains accurate accounting, patient records, and prepares/submits timely reports related to the Clinic operations.
• Complies with PCC’s Operating policies and procedures. 

General:

• Process general administrative duties including answering phones, scanning, and faxing. 
• Ensures medical billing information is placed in patient folder. 
• Provide timely and accurate documentation of all third-party requests (lawyer requests, invoices, etc.) 
• Assist Physician in ensuring all aspects of charting are up to date and completed. 

REQUIRED QUALIFICATIONS:

• Completion of post-secondary education in related field or years of equivalent experience.
• A minimum of one - two years' healthcare experience 
• Proficiency with medical software preferred. Knowledge of Oscar is considered an asset.
• Proficient in Microsoft Office applications.

KEY CONTRIBUTIONS:

Patient Satisfaction:

• Is skilled and comfortable with advanced patient service activities and consistently surpasses patient expectations at every interaction.
• Maintains patient relations through ongoing dialogue with patients before, during and after treatment. Identifies and responds to unsatisfied patients with the appropriate recovery action.
• Maintains effective patient flow through constant communication with the clinical team, the patient, and the front desk team.
• Efficiently oversees the Patient Check-in/registration and check-out process.
• Ensures all patients leave satisfied; with expectations met and with a next appointment.

Team Member Satisfaction:

• Shares needed information with others in a timely and efficient manner; relays important information between healthcare practitioners and the front desk consistently. 
• Uses appropriate problem-solving skills in response to issues resolution, conflict and/or expressions of dissatisfaction.
• Familiarizes self with physician preferences and particulars and positively interacts with all team members to promote quality and consistent patient care. 

Quality Assurance:

• Understands and consistently applies all internal quality standards relating to PCC Operating Systems, particularly the Patient Handbook (Standard Operating Procedures).
• Responsible for self-development and continuing education; recognizes the importance of continuous learning.
• Maintains accurate accounting, patient records, and prepares/submits timely reports related to the Clinic operations.
• Complies with PCC’s Operating policies and procedures. 

General:

• Process general administrative duties including answering phones, scanning, and faxing. 
• Ensures medical billing information is placed in patient folder. 
• Provide timely and accurate documentation of all third-party requests (lawyer requests, invoices, etc.) 
• Assist Physician in ensuring all aspects of charting are up to date and completed. 

REQUIRED QUALIFICATIONS:

• Completion of post-secondary education in related field or years of equivalent experience.
• A minimum of one - two years' healthcare experience 
• Proficiency with medical software preferred. Knowledge of Oscar is considered an asset.
• Proficient in Microsoft Office applications.
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