MEDICAL OFFICE ASSISTANT – ALLEVIATE PHYSIOTHERAPY

Etobicoke | Full-Time
Are you passionate about patient care and looking to join a dynamic, fast-growing healthcare team? Alleviate Physiotherapy, a leader in holistic rehab services, is seeking a Medical Office Assistant to support our expanding multidisciplinary clinics located in Etobicoke, Mississauga, and Clarkson.

ABOUT US

Founded by Bhavesh Dhoka in 2019, Alleviate Physiotherapy is transforming traditional therapy by delivering exceptional care through a collaborative team approach. Located within the vibrant Albion-Islington Medical Centre, our mission is to help individuals achieve pain-free movement and functional independence—without medication or surgery.
We provide a full range of services including:
Physiotherapy, Massage Therapy, Acupuncture, Naturopathy, Chiropractic Care, Occupational Therapy, Psychology Services, and Osteopathy.

SKILLS & QUALIFICATIONS

• Bachelor’s degree in Healthcare Administration or related field.
• Minimum 1 year of experience as a Medical Office Assistant in a healthcare setting.
• Strong knowledge of medical terminology and front-desk operations.
• Proficient with EMR systems (Juvonno, Jane or TELUS preferred).
• Skilled in Microsoft Office (Word, Excel, PowerPoint).
• Excellent organizational and multitasking abilities.
• Strong interpersonal and verbal communication skills.
• Experience handling sensitive information with confidentiality.

YOUR ROLE: MEDICAL OFFICE ASSISTANT

You will be the face of the clinic—ensuring a smooth, welcoming, and efficient experience for every patient.

KEY RESPONSIBILITIES

• Manage the clinic’s CRM and EMR systems: maintain accurate patient records, appointments, and communication.
• Greet patients warmly, answer calls and emails, and schedule appointments based on treatment plans.
• Verify patient and insurance information prior to visits.
• Submit claims through TELUS portals (EHC, HCAI, WSIB) and manage billing inquiries.
• Prepare examination rooms and restock supplies, folding Laundry.
• Sterilize equipment and maintain a clean clinic environment, including light laundry.
• Deliver excellent customer service and support clinical staff as needed.
• Coordinate patient communication efforts such as appointment reminders and follow-ups.
• Assist with patient education and wellness initiatives including events and outreach.