Responsibilities

• Welcome patients, assist with check-in and check-out, and direct them to the appropriate staff or services.
• Answer and route calls using a multi-line phone system, take messages, and respond to routine inquiries.
• Schedule, confirm, and update appointments; maintain calendars and communicate changes clearly.
• Collect and verify patient information, update records, and handle documents with care and confidentiality.
• Use electronic medical records and office software to enter, retrieve, and maintain accurate information.
• Assist with routine administrative tasks, such as filing, scanning, correspondence, and maintaining an orderly reception area.
• Coordinate with clinical staff to support smooth patient flow and timely service.

Skills

• Strong communication, customer service, organization, and attention to detail.
• Comfort working at a front desk and managing multiple tasks in a busy office.
• Office experience and administrative experience are preferred.
• Medical office experience or dental office experience is a plus; experience as a dental receptionist is also welcome.
• Familiarity with medical terminology and electronic medical records is preferred.
• Experience with taking vital signs like blood pressure.
• Ability to learn scheduling and record keeping systems, use multi-line phone systems, and handle sensitive information professionally.