POSITION OVERVIEW:

Regal Health Center is seeking an experienced friendly, organized, and motivated Medical Office Assistant (MOA) to join our clinic. This full-time position plays a key role in supporting patients, physicians.
As a front-line representative of the clinic, the MOA helps ensure smooth day-to-day operations and contributes to delivering excellent patient care.

REQUIRED QUALIFICATIONS & SKILLS:

• 2-3 years Experience in a medical or healthcare office setting preferred
• Knowledge of medical terminology and EMR systems (Libra experience an asset
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Accurate typing
• Excellent communication and customer service skills
• Ability to work efficiently in a busy, fast-paced clinic
• Strong attention to detail, discretion, and organizational abilities

Reception & Patient Support:

• Greet and assist patients, visitors, and partners in person and by phone
• Direct inquiries to the appropriate team member and manage voicemail messages
• Monitor and maintain a tidy, welcoming waiting area
• Address patient behaviors in the waiting room with professionalism and care

Client Intake & Scheduling:

• Assist with patient intake and ensure accurate completion of documentation
• Schedule, confirm, and follow up on appointments
• Maintain electronic patient records and support clients with navigation of services
• Medical Assistance: Take vital signs (e.g., blood pressure)
• Assist with urine sample collection and dipstick testing
• Coordinate referrals, lab work, pharmacy communication, and specialist bookings
• Prepare and manage medical documents, reports, and meeting minutes
• Scan, file, and archive patient records using MOIS and paper systems
• Process mail and maintain organized administrative systems
• Help maintain cleanliness and clinic readiness, including regular surface disinfection