ABOUT PARSA WELLNESS CLINIC:

Parsa Wellness Clinic is a luxury integrative health and cosmetic destination in North Vancouver, offering a wide range of services in medical aesthetics, laser technologies, skincare, family medicine, osteopathy, IV therapy, and pain management. We are committed to delivering advanced, patient-centered care by combining medical expertise with state-of-the-art treatments in a welcoming, spa-like environment. Our team of experienced professionals provides personalized care that supports our clients’ health, beauty, and overall well-being.

POSITION SUMMARY:

We are seeking a warm, detail-oriented, and tech-savvy Medical Office Assistant (MOA) to join our multidisciplinary team. This is a hybrid role that balances front-desk reception, administrative operations, and electronic medical records (EMR) management. You’ll also assist with marketing-generated inquiries and ensure that both new and returning clients receive exceptional care throughout their journey at Parsa.

QUALIFICATIONS:

• Completion of a Medical Office Assistant diploma or equivalent certification
• Previous experience in a medical or wellness clinic (family practice experience is an asset)
• Proficiency with TELUS CHR or similar EMR platforms (tickler/task management, fax inbox, billing, etc.)
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills, both verbal and written
• Ability to multitask in a busy environment and handle sensitive information with professionalism
• Interest in wellness, skincare, and the aesthetics field
• Fluency in English; additional languages are an asset

• Greet and check in clients with professionalism and care
• Coordinate bookings, follow-ups, and reminders using TELUS CHR
• Answer phone calls, emails, and respond to social media and web inquiries generated by the marketing team
• Manage ticklers, tasks, incoming faxes, and specialist referrals in the EMR
• Process lab results, requisitions, and documentation in collaboration with the clinical team
• Prepare and maintain accurate patient records and consent forms
• Support front-desk operations including transactions, invoicing, and MSP/private billing reconciliation
• Track promotional leads and assist with appointment scheduling for marketing campaigns
• Assist with inventory, product sales, and treatment room preparation
• Ensure smooth daily workflow, confidentiality, and adherence to clinic protocols