REFERRAL COORDINATOR

Department: Operations
Reports To: Director, Clinic Operations
Location: Training and development days in the Vancouver or Surrey office when required. May work remotely. (Remote work may not be permanent and will be assessed as needed).
Work Schedule: Monday to Friday
7.5 hours per day/37.5 hours per week

EDUCATION, TRAINING AND EXPERIENCE:

· Grade 12 graduation.
· Minimum of two (2) years related experience.

SKILLS AND ABILITIES:

· Quick with tasks and accurate.
· Proficiency with answering multi-line switchboard without losing calls or missing calls.
· Ability to discuss intimate topics related to infertility in a professional, compassionate manner.
· Professional, friendly demeanour that can effectively defuse difficult situations and put patients at ease.
· Ability to communicate effectively both verbally and in writing.
· Ability to work independently and as a member of a multi-disciplinary team.
· Demonstrated ability to organize and prioritize work in an environment subject to changing deadlines, stress and interruptions.
· Proficiency in the use of personal computers and applicable software applications.
· Physical ability to carry out the duties of the position.
· Punctual – ready and physically performing required tasks at the start of each shift.
· Excellent attendance record.
· Ability to speak and write fluently in English.
Job Types: Full-time, Permanent
Pay: From $25.00 per hour
Expected hours: 37.5 per week

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Ability to commute/relocate:

• Vancouver, BC V5Z 3X7: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Medical Office: 1 year (preferred)
• Reception: 1 year (required)

Work Location: Hybrid remote in Vancouver, BC V5Z 3X

Please refer the Job description for details